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Defogger failed + antivirus and antispyware disabled


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3 replies to this topic

#1 DannyEM

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Posted 26 May 2011 - 08:56 AM

POST UPDATED 28.5.11:

I also ran DDS which produced two log files which I have attached to this post. Not really sure how to interpret them myself, but I thought anything which gave a bit more info might be helpful.Attached File  DDS.txt   11.22KB   2 downloadsAttached File  Attach.txt   161bytes   0 downloads

*************************************************************************************************************
Hi,

One day ago my Dell Desktop running Windows 7 (5 months old) failed the Dell diagnostic memory test and blue screen errors started.

A day after Malwarebytes and McAfee have been disabled (even trying to run on safe mode).

I can't download any files from the internet (although the internet connection is still working) so I copied the setup files for Malwarebytes and Avira antivirus across from my laptop via USB - but they won't install either.

I tried following the step by step instructions for new infections from this site, but my efforts failed at the very first hurdle as the DeFogger programme failed to disable the CD emulation. I've also downloaded DDS and GMER as instructed, but given DeFogger failed I didn't know if it was worth running those yet (assuming they won't fail as well).

I have posted the disable log below:

It looks like I've got a pretty serious problem and right now I don't seem to be able to even begin to diagnose it - let alone fix it.

Sorry I can't give you anything more to go on, but any advice/help would be massively appreciated....

Currently I'm running the desktop in safe mode and posting from my laptop.

All the best,

Dan

*********************************************
defogger_disable by jpshortstuff (23.02.10.1)
Log created at 15:28 on 26/05/2011 (Dan)

Checking for autostart values...
HKCU\~\Run values retrieved.
Unable to open HKLM\~\Run key (2)
HKLM\~\Run values retrieved.

Checking for services/drivers...


-=E.O.F=-

Edited by DannyEM, 27 May 2011 - 04:30 AM.


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#2 oneof4

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Posted 05 June 2011 - 10:38 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 DannyEM

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Posted 06 June 2011 - 11:07 AM

Hi,

Thanks very much for getting back to me on this.

In the meantime, I decided to reinstall the operating system and run further tests which then indicated that one of my memory modules had failed.

Since replacing this my problems seem to have disappeared, so perhaps I was too quick to yell "virus"! Perhaps I wrongly assumed that just because my anti-virus programs weren't working it had to be some kind of Malware.

Anyhow, I still appreciate you taking the time to pick up this post.

Best wishes,

Dan

#4 etavares

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Posted 08 June 2011 - 06:51 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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