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Redirecting issue I just can't get resulved


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3 replies to this topic

#1 russell69

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Posted 26 May 2011 - 06:48 AM

Hi,

Thank you in advance,
I hope with someone's patient help this will save me having to do a reinstall of windows on my machine.
We started getting redirected when clicking on results from Google searches so immediately ran various anti virus/malware scans including AVG,AVAST,MALWAREBYTES,MICROSOFT's offerings and lastly COMBOFIX, They all found and deleted problems plus ComboFix seems to have helped with getting usable speed back to us (sometimes) but the redirection and constant new threats being found remain plus I'm sure it's just a matter of time before things get worse again if it's not totally removed.
A friend who knows much more about computers than me put me onto this site because he can't think of anything else for me to try.
We stopped using I.E and went to Firefox, swaped from Google to Bing and the problem is always there. PLEASE COULD SOMEONE TRY TO HELP.

Dell Desktop, Microsoft Windows XP Professional Version 2002, SP3.

Many thanks.

Edited by hamluis, 27 May 2011 - 02:39 PM.
Moved from Malware Removal Logs to Am I Infected, no logs.


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#2 hamluis

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Posted 27 May 2011 - 02:39 PM

If you have a ComboFix log...I suggest that you include it with the other logs you are asked to prepare in the directions below.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Louis

#3 russell69

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Posted 01 June 2011 - 05:10 AM

Hi Louis & thanks for pointing me in the right direction. I've spent ages trying to post the logs but can't & just get messages like this:-

The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

SAME ON BOTH I.E & FIREFOX!! All this is driving me nuts, any ideas?
Cheers, Russell.

#4 Orange Blossom

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Posted 02 June 2011 - 04:30 PM

Hello russell69,

The infection you have is likely responsible for your inability to post the logs. Now that you have a topic posted here: http://www.bleepingcomputer.com/forums/topic401033.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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