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Cleaning Tools


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5 replies to this topic

#1 Jack421

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Posted 26 May 2011 - 12:54 AM

Please point me to space to download report tools for malware removal!

BC AdBot (Login to Remove)

 


#2 hamluis

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Posted 26 May 2011 - 07:23 AM

Please abandon any such plan/intent :).

Although we have many members who have formerly received assistance from the BC Malware Response Team...who want to try to help others with malwaare tips, advice, suggestions...I myself generally try to discourage such.

We have a very competent team of personnel trained/experienced in malware situations...who provide the crux of all BC efforts to assist members with malware.

Additionally...we have a few forums dedicated to providing guides and tips re the nandling of malware.

Your intent to refer members to malware tools...without your possessing any training and only with experience as a recipient of assistance from MRT members here at BC...would, IMO, do more harm than good.

Thank you for understanding :).

Louis

#3 hamluis

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Posted 26 May 2011 - 11:02 AM

Ooops...I seem to have possibly misinterpreted your post. My brain cells are fast approaching the "permanently scrambled" state and I interpreted your post as your wanting to "reply" to someone about "malware cleaning tools".

Are you saying that you have a malware problem and want to get assistance?

Sooo...just what is it that you were trying to convey?

Louis

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html

Edited by hamluis, 26 May 2011 - 11:05 AM.


#4 Jack421

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Posted 26 May 2011 - 11:17 PM

Ooops...I seem to have possibly misinterpreted your post. My brain cells are fast approaching the "permanently scrambled" state and I interpreted your post as your wanting to "reply" to someone about "malware cleaning tools".

Are you saying that you have a malware problem and want to get assistance?

Sooo...just what is it that you were trying to convey?

Louis

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html


Yes I wanted malware removal tools to post!

#5 hamluis

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Posted 27 May 2011 - 07:55 AM

Thanks for the clarification :).

Just follow the steps outlined in the Preparation Guide which I previosly linked to...and you will be assisted.

Good luck :).

Louis

#6 Orange Blossom

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Posted 27 May 2011 - 02:04 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic399902.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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