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4 replies to this topic

#1 crimsonsamurai


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  • Local time:06:12 AM

Posted 25 May 2011 - 07:33 PM

First off, this is a shared computer and I hardly use it until something breaks and I'm stuck trying to fix it, but for the life of me I cannot seem to get to the bottom of this. Upon login, regardless of user account, I continue to get a popup for helping to locate the marketresearch.msi file. I have located it through search on the computer, directed the msi prompt where to look, but still has issues. I have since come to find out that it has been relegated as a form of spyware through other forum posts that I've been perusing through. I originally tried deleting all references and keys directed towards and labeled as marketresearch, as well as running a few security utilities, however the msi popup still kept coming back up looking for it. If I try to cancel out of the popup or just skip it I will eventually get a fatal error installation for the installation of a new hp peripheral device. HP Support is no help in this issue, as originally the problem involved more than this (of issues pertaining to their software) but I am able to pinpoint most of the problems down to this one issue, as I suspect it to be more than their software regardless, as to what I have mentioned above. Since that did not completely erase it from my system, and the evidence from my registry was no longer showing it, I rolled back to a system restore point where I knew it would be available as evidence again. Please advise..

System Information if needed
WinXP Pro SP2 32B
AMD Ath64 2.19Ghz
2.93 GB RAM

Security Utilities previously used;
Malwarebytes AntiMalware (up to date)
CCleaner (only for temp files not registry)
ComboFix (latest version)
HiJackThis (latest version)

I had rkill previously until MBAM perceived it as a threat and removed it.

DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_24
Run by Robin at 16:39:10 on 2011-05-25
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.3006.2348 [GMT -7:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Cobian Backup 10\cbVSCService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Robin\Desktop\dds.scr
============== Pseudo HJT Report ===============
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0357.1\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0357.1\npwinext.dll
uRun: [QuickTime Task] "c:\program files\k-lite codec pack\quicktime\qttask.exe" -atboottime
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [QuickTime Task] "c:\program files\k-lite codec pack\quicktime\qttask.exe" -atboottime
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0357.1\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {B3E32D88-8E7F-468F-B0E2-3A300FD4A82C} - hxxp://myitlab.pearsoned.com/Pegasus/Modules/SIMIntegration/Resources/ax/stub.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\robin\application data\mozilla\firefox\profiles\ccmgcw6o.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: network.proxy.http -
FF - prefs.js: network.proxy.http_port - 50370
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\msn toolbar\platform\4.0.0357.1\npwinext.dll
FF - plugin: c:\program files\worldwinner.com, inc\worldwinner games\npwwload.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
============= SERVICES / DRIVERS ===============
R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2011-1-26 158736]
R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2011-1-26 42960]
R2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files\cobian backup 10\cbVSCService.exe [2011-5-25 67584]
R2 OrbisClient.Services;LabSim Configuration and Security;c:\program files\testout\orbis\OrbisClient.Services.exe [2010-1-19 14336]
R3 VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter;c:\windows\system32\drivers\VBoxNetAdp.sys [2011-1-18 109328]
R3 VBoxNetFlt;VBoxNetFlt Service;c:\windows\system32\drivers\VBoxNetFlt.sys [2011-1-18 120208]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-10-25 136176]
S2 uagqecsvc;Microsoft Forefront UAG Quarantine Enforcement Client;c:\documents and settings\jake\iag remote access agent\accessdigitalrealtytrustcom\access1\uagqecsvc.exe --> c:\documents and settings\jake\iag remote access agent\accessdigitalrealtytrustcom\access1\uagqecsvc.exe [?]
S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-10-25 136176]
=============== Created Last 30 ================
2011-05-25 23:08:57 -------- d-----w- c:\documents and settings\robin\local settings\application data\Safe mirror
2011-05-25 23:08:15 -------- d-----w- c:\program files\Cobian Backup 10
2011-05-25 22:42:14 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-05-25 22:42:13 -------- d-----w- c:\windows\system32\wbem\Repository
2011-05-25 13:37:11 -------- d-----w- C:\RECYCLER(2)
2011-05-25 13:13:54 98816 ----a-w- c:\windows\sed.exe
2011-05-25 13:13:54 89088 ----a-w- c:\windows\MBR.exe
2011-05-25 13:13:54 256512 ----a-w- c:\windows\PEV.exe
2011-05-25 13:13:54 161792 ----a-w- c:\windows\SWREG.exe
2011-05-25 13:13:49 -------- d-----w- C:\ComboFix
2011-05-25 12:06:55 -------- d-----w- c:\program files\Windows Installer Clean Up
2011-05-25 05:40:58 -------- d-----w- c:\windows\pss
2011-05-25 02:48:31 -------- d-----w- c:\program files\HP Photo Creations
2011-05-25 02:48:31 -------- d-----w- c:\documents and settings\all users.windows\application data\HP Photo Creations
2011-05-20 22:41:40 -------- d-sha-r- C:\cmdcons
2011-05-20 22:18:19 -------- d-----w- c:\program files\ATI Technologies
2011-05-20 22:18:16 -------- d-----w- c:\program files\ATI
2011-05-20 22:12:20 -------- d-----w- c:\program files\SystemRequirementsLab
2011-05-20 21:31:11 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-20 21:26:44 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-05-20 21:26:44 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-05-13 00:31:11 -------- d-----w- c:\documents and settings\robin\application data\PictureMover
2011-05-08 18:38:18 73633 ----a-w- c:\program files\mozilla firefox\null0.6281182082323274.exe
2011-04-25 23:40:21 -------- d-----w- c:\documents and settings\robin\local settings\application data\Temp
==================== Find3M ====================
2011-03-09 20:04:22 398760 ----a-r- c:\windows\system32\cpnprt2.cid
============= FINISH: 16:39:27.32 ===============

EDIT: Please be patient. There are over 370 unanswered topics in this forum at present and the current average wait time to receive help is 12 days. ~Budapest

Attached Files

Edited by Budapest, 26 May 2011 - 05:58 PM.

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#2 oneof4


  • Malware Response Team
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Posted 05 June 2011 - 10:37 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

Thanks and again sorry for the delay.

Best Regards,

#3 crimsonsamurai

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Posted 07 June 2011 - 08:28 AM

[*]If you have since resolved the original problem you were having, we would appreciate you letting us know.

I will have to get back to you tomorrow with all of your questions, since I have been and will be busy until then. As far as the computer goes, I was not able to get any further than still having that msi installer popup continue to annoy the user profile that I was having the original issues with. They decided on buying a new computer, for more reasons than just this, however I still have the malfunctioning PC (well it's only a software malfunction more or less; possibly infected) on hand and would like to continue to troubleshoot it so that I am able to know more about how and why this happened for future reference, or at the very least how to alleviate it.

Edited by crimsonsamurai, 07 June 2011 - 08:29 AM.

#4 oneof4


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Posted 11 June 2011 - 11:35 AM

Do you still need help?

Best Regards,

#5 SweetTech


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Posted 05 July 2011 - 02:37 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

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