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Windows XP freezes on startup BOTH in Normal and Safemode


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#1 blbbwo

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Posted 25 May 2011 - 03:09 PM

Have Malwarebytes installed, the paid version, and it runs scans automatically. Decided to run a full scan and upon completion, it said to restart to complete removal...and restart froze on the Windows screen. Tried to start in safe mode, and got the same problem. Tried going back to last good configuration, and got the same problem! Don't know what else to do.
I have an unmountable-boot-volume blue screen that comes up

Edited by blbbwo, 25 May 2011 - 04:23 PM.


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#2 Elise

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Posted 26 May 2011 - 08:20 AM

Hello,

We Need to Diagnose Your BlueScreen
  • When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  • Select "Disable Automatic Restart on System Failure", as shown here:
    Posted Image
  • When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
    Posted Image
Please post me the error(s).

regards, Elise


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#3 blbbwo

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Posted 27 May 2011 - 02:28 PM

This is the screen that comes up.

UNMOUNTABLE_BOOT_VOLUME


Technical information:

***STOP: 0X000000ED (0X8A9FA888, 0X0000185, 0X00000000, 0X00000000)

after I selected the "disable automatic restart" the stop code changed to

***STOP: 0X000000ED (0X8AA04D30, 0XC0000185, 0X00000000, 0X00000000)

Attached Files


Edited by blbbwo, 27 May 2011 - 02:36 PM.


#4 Elise

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Posted 27 May 2011 - 02:50 PM

Hi again,

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


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#5 blbbwo

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Posted 27 May 2011 - 02:59 PM

I have a CD from AVG that is a bootable CD, but I can't find the option to boot from CD. I will go get a USB and do what you've suggested. This is very frustrating. Can't even get it to start in safe mode now! Probably won't be able to get this done for awhile, maybe not even today. Thanks for responding so quickly...I'll be back on here when I can

#6 Elise

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Posted 27 May 2011 - 03:13 PM

Okay, please take your time!

regards, Elise


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#7 blbbwo

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Posted 31 May 2011 - 07:26 AM

finally got a computer friend to come look at it...said the hard drive is done...thankfully had just backed up all my info...so buying a new hard drive to have put in...thanks for your help!

#8 Elise

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Posted 31 May 2011 - 08:56 AM

I'm sorry to hear that. I hope you'll have your computer up and running fine soon! :)

regards, Elise


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