Hi, am at about wits end on a coworker's machine here. Machine is a Dell running Windows XP SP3. The PC got hit with XP Anti-Spyware 2011, and I've thrown just about everything I have at it. First used Avira Antivir Rescue Disc, then ran UBCD4Win and ran SUPERAntispyware from there. Cleaned out whatever was found. Restarted the machine and the problem remained, so I ran Emisoft Emergency Kit 1.0 and it found a couple of problems. Cleaned with that and went through the cycle again without booting up the native OS on the PC. When that came out clean, I rebooted the machine only to find it still infected.
At that point, I began searching online and found the self-help steps outlined on this site (http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-2011). I followed the steps yesterday and rebooted, and the PC appeared to be working fine. However, this morning the machine would not boot up. Unfortunately I don't know the initial screen that showed up as I got called after my coworker tried to restart. When I got there, upon startup I receive the black screen message stating that it couldn't start normally, and gives the options of modes in which to start up Windows (i.e., Restart in Safe Mode, Safe Mode With Networking, etc.). I selected "Start Windows Normally", then the XP loading screen would come up momentarily followed by the BSOD stating that Windows had to shut down to prevent damage to the system.
I restarted and tried selecting Safe Mode but it would take me to the same BSOD. I then decided to try my "boot disk cycle" I described earlier (Avira Antivir Rescue Disc and UBCD4Win). SUPERAntispyware found a couple new infections, and I cleaned those out. I then did a "chkdsk /f" and it came out clean. However, Windows still won't start up.
Since I can't start up Windows, I'm not sure how to generate the log files needed to request help here. I hope someone can still provide me guidance.
(Sorry for the long post, but I figured I should be as thorough as possible in explaining what I've done thus far to try and fix this problem.)
That's my original post. (Quick note about the UBCD4Win disc that I used: I built it using my original Windows installation discs so it's a legitimate version.) In retrospect, I'm thinking this is probably the better forum to post this issue in as it may be a Windows problem at this point. It's a work PC which is why I'm kind of anxious about finding a potential fix, as the PC has my coworker out of commission for now. I'm thinking of trying to repair the XP installation using the original Windows reinstallation CD, but figured I'd check with the pros here first. Oh, and if I did in fact originally post this in the proper forum please let me know as well. I'll then wait for a response over there. (Got antsy because several requests for help were made in that forum after my post and have already gotten responses, whereas my post has been read numerous times but has not yet gotten a reply.)
Edited by hamluis, 25 May 2011 - 02:06 PM.
Moved from XP to Am I Infected.