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Black Screen At Startup, APPCRASH


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11 replies to this topic

#1 gokix

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Posted 25 May 2011 - 09:18 AM

I'm running Windows Vista and when I log into my computer it only shows a black screen and won't load the desktop. I tried a system restore but that didn't work. Along with that there is a message that says "Microsoft Mobile PC Adaptability Client has stopped working"

Problem Event: APPCRASH
Application Name: PresentationSettings.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01d9e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000622
Exception Offset: 0000 9f7d
OS Version: 6.0.6002.2.2.2.0.768.3

ANY help would be GREATLY APPRECIATED!

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#2 Broni

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Posted 25 May 2011 - 11:26 AM

How exactly did you try system restore since you can't get Windows to load?

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#3 gokix

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Posted 25 May 2011 - 12:13 PM

How exactly did you try system restore since you can't get Windows to load?


I tried to do a system restore while in safe mode. There was only 1 date I could choose from which was from the day prior to the appcrash. It didn't work. I also turned off PresentationSettings while in safe mode but still a black screen with error on start up. Please advise, thank you.

Edited by gokix, 25 May 2011 - 12:44 PM.


#4 Broni

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Posted 25 May 2011 - 02:43 PM

While in Safe Mode....

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#5 gokix

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Posted 25 May 2011 - 04:11 PM

Yes, same problem.

#6 Broni

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Posted 25 May 2011 - 04:18 PM

Let's clarify couple of things....

You try to start in normal mode and at what point you can see "Microsoft Mobile PC Adaptability Client has stopped working" error (btw, I don't think this error has anything to do with your main problem)?

When you get to black screen, can you bring Task Manager up by pressing CTRL+ALT+DEL?

How exactly did this issue start?

This is laptop, correct?

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#7 gokix

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Posted 25 May 2011 - 04:33 PM

Yes it is a laptop. The message pops up right after the welcome screen. The desktop doesn't load, instead the message pops up. Yes I can bring up task manager. The issue started 2 days ago after I rebooted my laptop. I've also tried to turn off presentation settings because it was listed as the error/application name but it does not do anything.

#8 Broni

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Posted 25 May 2011 - 05:01 PM

When you bring Task Manager, click on "New Task" and type:
explorer.exe
Click OK.

Does this bring your desktop back?

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#9 gokix

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Posted 25 May 2011 - 05:11 PM

The application failed to initialize properly (0xc0000022) is what I get.

#10 Broni

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Posted 25 May 2011 - 05:19 PM

You didn't say:

How exactly did this issue start?


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#11 gokix

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Posted 25 May 2011 - 05:22 PM

Well I am not too sure. I rebooted my computer after it froze (it does this a lot). After it booted I typed in my PW and waited for the desktop to load but it just stayed black and then I got the error message.

#12 Broni

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Posted 25 May 2011 - 05:28 PM

Well, there is no way to give you some definitive advice, but we have to start somewhere....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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