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Help removing a virus


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#1 eclecticimages

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Posted 25 May 2011 - 08:21 AM

Thanks in advance for taking your time to assist.

Yesterday I clicked on a link in an email (sent by register.com tech support telling me that my IP was blacklisted).

Clicking the link in the email and running the blacklist check seems to have been the culprit for downloading the virus. Here is the link I clicked if it would be of any help: hXXp://www.whatismyipaddress.com/blacklist-check
Disabled dangerous lnik.

After I clicked this link and the virus started it was giving me popups tell me I needed to update my security, and autmatic updates are off, etc. I cannot open any of my programs, I get the "select from this list" notification.

I am running Windows XP PRO Version 2002 Service Pack 2

Yesterday I did a full scan several times with both malwarebytes and superantispyware and again this morning with Spybot. All scans found trojans and other items, but after removing them and restarting the issue is still occurring.

Please advise on what further info you might need. I will do my best to abide - I am not as tech savvy as many on here. Thanks again!

Edited by boopme, 25 May 2011 - 02:30 PM.


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#2 boopme

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Posted 25 May 2011 - 02:34 PM

Hello. please run these and post the logs.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, [color="#8B0000"]Post new scan log
and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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