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RETURN COMPUTER TO FACTORY SETTINGS TROJAN/VIRUS


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#1 DaveTyper

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Posted 25 May 2011 - 07:33 AM

I want to 'return my computer to factory settings' (due to virus/trojans that seems to show up every couple of days no matter how many anti spyware/malware/virus scans I run first obtained from clicking on a picture on google images which gave me the windows 7 recovery virus which I have now deleted, but other trojans/infections show up every couple of days when I scan. I now have superanti/malware bytes/avira but still getting an infection showing every other day. I also found that mcafee security was no good and it was this that let the virus get through)... There is a Windows 7 certificate of authentication on the side of my PC. If I choose the 'RETURN YOUR COMPUTER TO FACTORY CONDITION,' option:
Question 1. Will it delete the virus/infection?
Question 2. Will windows 7 still be on my computer? The boxed, new PC was bought 2 weeks ago and there was no recovery disk just blank DVD-R disks. (There are two hard drive images showing on my PC The Acer(C:) says 112GB free of 142GB and and Data (D:) says 142GB free of 142GB.
Question 3. When it asks, 'do I need to back up my files?' if I proceed with 'RETURN YOUR COMPUTER TO FACTORY SETTINGS' - does that mean it will delete the files that came with the PC when it was bought. I don't really have any files on there I made myself as the PC is new (2 weeks old).
Question 4. Apparently a windows.old folder will be created from the users file if I 'return to factory condition,' and I am worried the virus may be hidden (or moves into)in that user file. Can I delete the windows.old folder after the computer has been rebooted without damaging the PC or the operating system?
Many thanks for any feedback.

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#2 hamluis

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Posted 25 May 2011 - 08:56 AM

The manufacturer of your system...sets up any restore-to-factory default options/mechanisms...which are reflected on a system made by that manufacturer.

Understanding how such mechanism works...would be subject to whatever that manufacturer details in their documentation.

That info should be available in the owner/user manual for said system...and/or at the website of the manufacturer.

Louis




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