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Hang/BSoD


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#1 Multiverse Labyrinth

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Posted 25 May 2011 - 02:48 AM

I recently installed a new graphics(GTX 570) card and hard drive(1TB Hitatachi) to my rig. Since then the computer has been randomly blacking out. Most of the time the "system has recovered" window will pop up saying my computer blue screened and claiming sysdata.xml/minidump caused these problems. After looking into it I found out that those two files are usually a sign of a hardware problem. What threw me off was that the computer would only blue screen while on my desktop, but while playing a resource intensive game even for up to 14 hours there was no blue screen ever. I reformatted and reinstalled Windows 7, but still with no drivers install it happened again.

When I installed my hard drive I swapped it out for another, but for some reason when I start my computer it asks me which installation of Windows 7 I wish to choose. There is only one installation of Windows, and selecting the 2nd tells me that there is something wrong with that installation. I thought the data to show the OS was stored on the hard drive, and having one hard drive removed from the computer and one completely wiped I don't understand how this is possible.

Another time randomly checking my CPU temp it had skyrocketed to 90C, so I powered down my computer and this has not happened since, even when monitoring my computer's temperature right before it crashed.

I honestly am at a loss here.

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#2 killerx525

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Posted 25 May 2011 - 03:04 AM

There would be 3 suspects here, the new hard drive, the graphics card and the temperature of the CPU. Here is the Hitachi diagnostics tool to check the hard drive. Have you properly fitted in the CPU cooler, also did you apply thermal paste?

Edited by killerx525, 25 May 2011 - 03:06 AM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#3 Multiverse Labyrinth

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Posted 25 May 2011 - 10:11 PM

I ran the Hitachi Diagnostic tool and nothing popped up, but apparently this drive is a slave drive and I don't quite know how that's possible. Also windows action center was saying that my hard drive was having some problem and to download some drivers. It's no longer showing that though...
I actually ripped this drive out of an external hard drive my friend sold me so I could have done a shoddy installation, but there isn't any caps on any of the pins.

The thermal paste on my CPU is just the stock paste that was on it, and the CPU cooler is on fine, but I haven't had any heat problems since that one instance.

Edited by Multiverse Labyrinth, 25 May 2011 - 10:12 PM.


#4 killerx525

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Posted 26 May 2011 - 08:26 AM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#5 Multiverse Labyrinth

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Posted 26 May 2011 - 03:05 PM

There was only 2 for some reason, but here they are.

==================================================
Dump File : 052511-26348-01.dmp
Crash Time : 5/25/2011 7:02:56 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04367010
Parameter 2 : fffff880`10673970
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5ccbc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052511-26348-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 706,072
==================================================

==================================================
Dump File : 052511-39515-01.dmp
Crash Time : 5/25/2011 1:14:11 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`045934e0
Parameter 2 : fffff880`0887a970
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5ccbc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052511-39515-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 594,272
==================================================

#6 killerx525

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Posted 26 May 2011 - 04:51 PM

I would try updating the DirectX and the GPU driver to the latest.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#7 Multiverse Labyrinth

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Posted 26 May 2011 - 08:29 PM

Both are up to date, but I updated them just for safe measure. I could probably switch out my graphics card with in a couple days to see if the new one is causing the problem.

Edited by Multiverse Labyrinth, 26 May 2011 - 08:30 PM.


#8 killerx525

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Posted 27 May 2011 - 01:37 AM

Since you said that you just updated it for safe measure, is it still causing the crash?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#9 Multiverse Labyrinth

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Posted 27 May 2011 - 03:35 AM

Yep, same thing's happening.

#10 killerx525

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Posted 27 May 2011 - 08:55 AM

Maybe it's time to update all the drivers for your computer and see how that goes. What is your motherboard model and is your windows 7 64bit or 32bit?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#11 Multiverse Labyrinth

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Posted 27 May 2011 - 03:24 PM

They're all up to date. Keep in mind this is a fresh install with new drivers after I've only installed a new hard drive and graphics card. I've used the same motherboard, CPU, Power Supply, RAM, and CD drive with the same OS for the past year and have never had a blue screen. My motherboard is the Gigabyte X58A-UD3R and is 64bit compatible.

I have no idea what would cause my graphics card to crash only when not playing games, but I've noticed that when playing Minecraft it often black-screens and crashes. This never used to happen with my old graphics card or hard drive. This happens A LOT more often when I'm moving in a horizontal direction or when I hit the screenshot button. Minecraft loads worlds in chunks along a horizontal plane so the game's only crashing when it's loading/creating new chunks which I believe is stored on either the RAM (temporarily) or Hard drive. I'm not sure how screenshots work, but they are saved to the hard drive. This may be some other problem, but it'd make sense why games don't crash because most games rarely write straight to the hard drive.

I should (I just remembered) also mention that the write speed on the hard drive is REALLY low. It starts at a decent speed, but slows down to what I recall as being around 8kb/s. I'm gonna' toy around with the cables and see if I did anything wrong. I'm not sure if having my boot drive say it's a slave drive is a part of it.

Also I previously said that during boot it asks me to select which windows 7 version although there is only one, and selecting the 2nd option comes up with an error. That boot data is stored on the hard drive. My Windows 7 installation disk is slightly scratched, but I don't know if that could be a problem.

EDIT:
As of right now I swapped out my new hard drive for my old hard drive, and I have yet to have a problem. I've been on my computer for a bit more than 2 hours and I have yet to blue screen. I'm thinking it's the hard drive. I'll keep this updated just in case of a crash.

I took my new hard drive out of a Rocstor RocPro 850 so perhaps I somehow installed it wrong (I don't see how I could have), but I bought it from a friend for $10 so it's not too big a deal.

Edited by Multiverse Labyrinth, 27 May 2011 - 07:50 PM.


#12 killerx525

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Posted 27 May 2011 - 11:05 PM

Now that is slow for a hard drive. I generally don't trust or use Hitachi hard drives because of their failure rate. Please report back if there is another crash.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#13 Multiverse Labyrinth

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Posted 31 May 2011 - 10:11 PM

I bought a new hard drive. And it's still blue screening. In fact more frequently

I removed my secondary hard drive and now the two Windows 7 boot options no longer come up. (Which is good)

I'm just going to throw out some ideas here.

My old hard drive was IDE, and the two recent ones were both SATA. Seeing that my old one never crashes perhaps it's a problem with my SATA ports on my hard drive?
According to Speccy it claims that all 3 of my SATA hard drives have a S.M.A.R.T. status of "Bad". Seeing two of them were never used until I installed them I doubt this is an accurate reading. Perhaps there's something to do with my motherboard's SATA slots.

My Windows 7 installation disk is pretty scratched. Perhaps the fact that it's scratched is causing it to write some faulty data and crash. My old hard drive functions fine, and I installed Windows 7 with a fresh unscratched disk.

Perhaps my RAM is bad. I haven't done any tests yet, but maybe that's the cause. I just reseated my RAM so I'll see if it still crashes. (I'm going to do a test now). That doesn't really explain why it doesn't happen on my other hard drive though.

I doubt it's my graphics card because it works fine in game GPU intensive games so I don't really think that makes much sense. I don't think it's my Power Supply or CPU for the same reasons.

#14 killerx525

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Posted 01 June 2011 - 01:32 AM

Ok, can i have all of the 3 brands of the hard drives? Yes, you should start testing the ram out using Memtest86+.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#15 Multiverse Labyrinth

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Posted 01 June 2011 - 02:34 PM

So last night I was crashing about ever 2 webpages loads, but still not in games. So I reinstalled a pretty old Nvidia 8800 into my computer and I didn't crash at all. I reinserted my new graphics card and installed the new beta drivers. It stopped blue screening completely for the next couple hours, but leaving my computer on for the night, and coming back to it I found a windows has recovered from an error message upon logging in. It's the same blue screen, but maybe I'm completely wrong and it is the graphics card.

The screen always goes black before the blue screen itself, and occasionally the audio skips.


The SATA hard drives are 2TB Western Digital(Primary Drive), 1TB Seagate(Secondary Drive), 1TB Hitachi(Drive I bought from friend)
The IDE is a 120GB Seagate(Old Primary Drive).

The attached file is 5 folders which I can't access, and can't delete because they have to do with explorer.exe, but they are on my Secondary drive, not my boot drive.
Attached File  Capture1.PNG   12KB   2 downloads

Edited by Multiverse Labyrinth, 01 June 2011 - 09:25 PM.





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