Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Google Redirect


  • Please log in to reply
15 replies to this topic

#1 Chocobun

Chocobun

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 25 May 2011 - 01:37 AM

Everytime I search something on google, I get redirected to a random ad site. How do I fix this?

Edited by hamluis, 25 May 2011 - 06:55 AM.
Moved from XP to Am I Infected.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,749 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:21 AM

Posted 25 May 2011 - 10:43 AM

to assist you effectively and identify the offending malware, we need more ...

In order to assist you effectively, we need more specific information. Please read:What OS (Windows 7, Vista, XP) are you using?
What actions (security tools, scans have you taken so far?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 26 May 2011 - 04:11 AM

My computer is a windows vista. I have taken no security actions. I read on another forum to use combofix so I downloaded it but I haven't used it because I don't want to mess up my computer.
Anyway, every time I click a link after doing google search, I get redirected to other websites that are usually advertisement websites. However, when I click "back" and click on the link a second time, I can usually get to the site I want. Additionally, when I search for google images and scroll down, pictures don't show up. This problem has been very frustrating and I have had it for the past week.

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,749 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:21 AM

Posted 26 May 2011 - 08:01 AM

I read on another forum to use combofix so I downloaded it but I haven't used it

If you ran or want to run ComboFix on your own due to malware infection, please be aware that using it is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary.

Further, when issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.


WIth that said, please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • Any objects found, will show in the Scan results - Select action for found objects and offer three options.
  • If an infected file is detected, the default action will be Cure...do not change it.

    Posted Image
  • Click Continue > Reboot now to finish the cleaning process.<- Important!!

    Posted Image
  • If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.

Step 7 instructs you to scan your computer using Malwarebytes Anti-Malware. Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.

Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 28 May 2011 - 10:45 AM

When I ran TDSS, it didn't detect any suspicious items. However, when I scanned with Malwarebytes, I got two infected items. This is a copy of the log:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6698

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19048

5/28/2011 8:39:07 AM
mbam-log-2011-05-28 (08-39-07).txt

Scan type: Full scan (C:\|)
Objects scanned: 309510
Time elapsed: 1 hour(s), 34 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Vicky\AppData\Local\av.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Vicky\AppData\Local\Temp\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,749 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:21 AM

Posted 28 May 2011 - 04:05 PM

Please perform a scan with Eset Online Anti-virus Scanner.
  • If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
  • Vista/Windows 7 users need to run Internet Explorer/Firefox as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.[/color][/i]
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check Posted Image and make sure that the option Remove found threats is NOT checked.
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 30 May 2011 - 09:39 AM

Here are the contents of the ESET txt file:
C:\Users\Vicky\AppData\Local\ezovozerazurow.dll a variant of Win32/Kryptik.OFE trojan cleaned by deleting (after the next restart) - quarantined
C:\Users\Vicky\AppData\Local\Temp\NODEA6.tmp a variant of Win32/Kryptik.OFE trojan cleaned by deleting (after the next restart) - quarantined

Thanks!

#8 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 30 May 2011 - 01:52 PM

Uh oh, I forgot to unclick the "Remove found threats" and check the boxes in the advanced settings for the ESET Online scan. I think I deleted something important. Is there any way to fix this?
Also, my virus problem has been getting worse. I've been getting pop-ups in Internet Explorer windows even when I'm using Firefox. Also, the Google Redirect problem still has not been fixed. When I tried to run ESET again with the correct settings, my computer shut down. It did the same when I tried to scan with Malawarebytes as well. Is there anything else that I can do? Thanks.

#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,749 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:21 AM

Posted 30 May 2011 - 02:44 PM

Uh oh, I forgot to unclick the "Remove found threats" and check the boxes in the advanced settings for the ESET Online scan. I think I deleted something important. Is there any way to fix this?

Check you C:/Documents and Settings All Users of Owner's (user name)/Application Data folder. Online scanners create working folders to include a quarantine folder. Generally anything detected as malware is renamed and moved there.

As for your redirect issue. Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself or infect critical system files which cannot be cleaned. Sometimes there is an undetected hidden piece of malware such as a rootkit which protects malicious files and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the "Preparation Guide".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, please reply back here with a link to the new topic so we can closed this one.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 30 May 2011 - 03:40 PM

Check you C:/Documents and Settings All Users of Owner's (user name)/Application Data folder. Online scanners create working folders to include a quarantine folder. Generally anything detected as malware is renamed and moved there.


So how would I recover it from there?

#11 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,749 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:21 AM

Posted 30 May 2011 - 04:02 PM

If it was renamed (usually security scanners add .vir at the end). Navigate to that folder in Windows Explorer, remove the .vir from the file name and move it back to the location where it was deleted from.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#12 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 30 May 2011 - 04:56 PM

What would the file folder be named? In my AppData folder, the only foldersthere are roaming, locallow, and local. I checked each folder and I can't find anything that has a .vir at the end. Where would I look for the ESET Online scan folder? Since it automatically uninstalls itself, would it be in a special folder?

#13 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,749 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:12:21 AM

Posted 30 May 2011 - 05:46 PM

It's been a while since I used the online scanner since I use Eset as my primary AV. Try looking in the C:\Program Files\EsetOnlineScanner\ folder.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#14 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 30 May 2011 - 06:15 PM

Thanks, I found the ESET quarantine folder. Except that the files I deleted aren't there, so I guess they must be gone. Hopefully it won't affect my computer too much.

#15 Chocobun

Chocobun
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:21 PM

Posted 31 May 2011 - 12:39 AM

I have a new problem. When I run the dds, my computer freezes up and the text files won't open. Should I just skip that step? I followed all the previous steps and disabled the CD thing with the defogger and activated my firewall. I don't know if there's something else interfering.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users