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I think there's something wrong from but MBAM isn't picking up on it...


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#1 KJayne

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Posted 24 May 2011 - 02:19 PM

Hi,

The other day I was on a design website and I clicked to enlarge a photo and my firefox immediately shrank down to a tiny 1" by 1" window and I got a message saying that my windows has become unstable or something like that. I was distracted and clicked ok and I immediately got a fake scanner website similar to the one that Win 7 Antispyware one I had previous but it was within firefox so I just closed the window and ran MBAM. It said I had no malware and Scotty on WinPatrol didn't catch anything either. However, I noticed that since then my computer is running slower and freezing temporarily (ie. taking really long to load pages, even late at night when I'm the only one on the server). I started my Task Manager just to see what was running and I couldn't open the file location of csrss.exe. I downloaded RegistryBooster to see what was going on and I saved the log but can't attach it for some reason. I didn't click fix or anything, just closed it down after I copied the log because I was unsure what to do. Advice very much appreciated!

-Kristal

Edited by KJayne, 24 May 2011 - 02:19 PM.


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#2 Broni

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Posted 24 May 2011 - 02:34 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

I downloaded RegistryBooster

Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


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#3 KJayne

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Posted 25 May 2011 - 12:51 AM

I've uninstalled the registrybooster and reposted in the other forum. Thanks!

#4 Broni

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Posted 25 May 2011 - 10:25 AM

Thanks :)

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#5 Animal

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Posted 25 May 2011 - 01:14 PM

Now that your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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