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AVAST sees no infection - Computer Slow


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2 replies to this topic

#1 skyscanner

skyscanner

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  • Local time:06:08 AM

Posted 24 May 2011 - 10:18 AM

AVAST reports no infection but the PC is running unusually slow.

Below is the DDS.txt log. I've also attached the outputs from GMER.

=======================================
.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24
Run by Dad at 21:17:03 on 2011-05-23
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.382.83 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: ZoneAlarm Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Dad\Desktop\dds.scr
C:\WINDOWS\system32\WSCRIPT.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.nytimes.com/
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
mRun: [DwlClient] c:\program files\common files\dell\eusw\Support.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [C2K] c:\windows\CYB2K.EXE
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
Trusted Zone: coned.com
DPF: {00000075-0000-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/voxmsdec.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} - hxxp://protect.microsoft.com/security/protect/wsa/shared/CAB/x86/msSecAdv.cab?1097864904781
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {32505657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/0/A/9/0A9F8B32-9F8C-4D74-A130-E4CAB36EB01F/wmvadvd.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1097865042359
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6E704581-CCAE-46D2-9C64-20D724B3624E} - hxxp://radaol-prod-web-rr.streamops.aol.com/mediaplugin/3.0.84.2/win32/unagi3.0.84.2.cab
DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} - hxxps://cewa.coned.com/whalecom23c098df9dbdaf68/whalecom0/tsweb/msrdp.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} - hxxps://webmail.coned.com/InternalSite/WhlCompMgr.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38151.504525463
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxsrvc.dll
AppInit_DLLs: winlogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Eudora's Shell Extension: {edb0e980-90bd-11d4-8599-0008c7d3b6f8} - c:\program files\qualcomm\eudora\EuShlExt.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\dad\application data\mozilla\firefox\profiles\g5ixx5ed.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.nytimes.com/
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-10-10 294608]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2004-6-19 532224]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-10-10 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-10-10 40384]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-10 24652]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S3 DMService;Whale Component Manager;c:\windows\downloaded program files\dm.0\DMService.exe [2009-10-6 428184]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec shared\eengine\eraserutilrebootdrv.sys --> c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [?]
S3 OlCamudp;OLYMPUS Digital Camera;c:\windows\system32\drivers\olcamudp.sys [2004-5-30 10379]
S3 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2010-5-7 92008]
.
=============== Created Last 30 ================
.
2011-05-21 01:51:30 -------- d-----w- C:\4c6ac61a95f3a63b06dbf63d96
2011-05-14 22:28:56 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-05-14 22:28:55 1874904 ----a-w- c:\program files\mozilla firefox\mozjs.dll
2011-05-14 22:28:55 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
2011-05-14 22:28:54 89048 ----a-w- c:\program files\mozilla firefox\libEGL.dll
2011-05-14 22:28:54 465880 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-05-14 22:28:53 1892184 ----a-w- c:\program files\mozilla firefox\d3dx9_42.dll
2011-05-14 22:28:52 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-05-14 22:28:51 1974616 ----a-w- c:\program files\mozilla firefox\D3DCompiler_42.dll
2011-05-09 22:46:59 -------- d-----w- C:\5e4c146d43fb8e2ca5e37299961891
.
==================== Find3M ====================
.
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 21:19:32.95 ===============

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#2 SweetTech

SweetTech

    Agent ST


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Posted 31 May 2011 - 10:46 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Remove Program
We need to remove a program. To do this please do the following:
  • Click Start
  • Go to Control Panel
  • Go to Add/Remove Programs
  • Find and click Remove for the following (if present):
  • Adobe Reader 8.2.6
  • Java™ 6 Update 24
  • Java™ 6 Update 7
  • LiveUpdate 3.0 (Symantec Corporation)
  • Viewpoint Manager (Remove Only)
  • Viewpoint Media Player


NEXT:



Remove Norton Tool

ONLY if you don't have an active subscription, use below link to uninstall Norton.

Please click HERE and follow the instructions to download and run the Norton Removal Tool for your own version.

It is strongly recommended that you run only one anti-virus program at a time. Having more than one anti-virus program active in memory uses additional resources and can result in program conflicts and false virus alerts.


NEXT:



Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy
  • Go to Start > Control Panel > Add/Remove Programs
  • Remove ALL instances of Adobe Reader
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, visit: <<here>> and download the latest version of Adobe Reader
Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from >here< Foxit Reader has fewer add-ons therefore loads more quickly.



NEXT:



Java Outdated
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform.
    • 32-bit Select: Windows x86 Offline.
    • 64-bit Select: Windows x64.
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u25-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


NEXT



Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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Posted 02 June 2011 - 11:06 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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