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Windows 7 Laptop Infected: MS Removal Tool


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#1 dubstar27

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Posted 23 May 2011 - 11:53 PM

Hi there,

I was running Firefox the other day and for some reason, my Windows 7 Professional laptop got infected with the MS Removal Tool malware. I am prevented from opening any programs, including my browsers. The MS Removal Tool then launches and scans my PC, tells me that I am infected with 38 forms of malware, and then proceeds to fish for my credit card info.

Could you help me please?

Regards,
Nick

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#2 Budapest

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Posted 23 May 2011 - 11:59 PM

Try this:

http://www.bleepingcomputer.com/virus-removal/remove-ms-removal-tool
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 dubstar27

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Posted 24 May 2011 - 08:15 PM

After going into Safe Mode with Network, and launching Internet Explorer, a Win 7 Security 2011 Firewall alert pop-up appears.

It asks me to "Yes, activate Win 7 Security 2011 (recommended)" and proceeds to fish for credit card info.

Clicking on No launches IE however, it displays the error message "Internet Explorer alert. Visiting this site may pose a security threat to your syste!". I am unable to browse any websites.

#4 Budapest

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Posted 24 May 2011 - 08:40 PM

Reboot back into Normal Mode.

Download RKill and save it to your desktop: http://download.bleepingcomputer.com/grinler/iExplore.exe

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with the malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that RKill can terminate it. So, please try running RKill until the malware is no longer running. Do not reboot your computer after running RKill as the malware programs will start again.

Then post the Rkill log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 dubstar27

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Posted 24 May 2011 - 09:09 PM

I can't run iExplore from my desktop. I believe the malware is preventing it from doing so.

After trying to 'run as administrator' dozens of times, once in a while, a black command line pop-up will appear but gets exited almost a split second after it appears.

#6 Budapest

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Posted 24 May 2011 - 10:08 PM

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 dubstar27

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Posted 24 May 2011 - 10:27 PM

I am unable to run dds.scr.

When I double-click on it, the MS Removal Tool displays a bubble from the system tray stating that "Warning! Application cannot be executed. The file dds.scr is infected. Please activate your antivirus software".

My Windows 7 is the 64-bit version. Should I still run GMER?

Thanks.

#8 Budapest

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Posted 24 May 2011 - 10:57 PM

No I think you should skip GMER.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 dubstar27

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Posted 25 May 2011 - 11:31 AM

I was not able to create the dds log file since the malware on my laptop is preventing me from running any programs.

#10 Budapest

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Posted 25 May 2011 - 04:19 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic399516.html

Now that your topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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