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I just saw my first blue Blue Screen.


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7 replies to this topic

#1 abeachguy

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Posted 23 May 2011 - 08:55 PM

Problem signature

Problem Event Name: BlueScreen

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Files that help describe the problem (some files may no longer be available)

sysdata.xml

Version.txt

View a temporary copy of these files

Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem

BCCode: 50

BCP1: B24C0000

BCP2: 00000000

BCP3: 81E3B784

BCP4: 00000000

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1


This is the error message I got when the system rebooted.........:bowdown:




This laptop has alot of issues and I have more posts in other Forums. Feel free to look at them. I would appreciate any input.

Thanks




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#2 Allan

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Posted 24 May 2011 - 07:24 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

HOWEVER - if this is your first and only blue screen error I would not worry about it.

#3 abeachguy

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Posted 24 May 2011 - 06:31 PM

I just got my second blue screen. This is what iy said.


Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: f4

BCP1: 00000003

BCP2: 87068A28

BCP3: 87068B74

BCP4: 82031A60

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1

Files that help describe the problem:

C:\WINDOWS\Minidump\Mini052411-01.dmp

C:\Users\Owner\AppData\Local\temp\WER-476879-0.sysdata.xml

C:\Users\Owner\AppData\Local\temp\WER895A.tmp.version.txt

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Any suggestions?




#4 jcgriff2

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Posted 24 May 2011 - 09:10 PM

Bugcheck 0xf4 = critical object termination

See if Driver Verifier can help - http://www.jcgriff2.com/Driver_Verifier.htm

Regards. . .

jcgriff2

`

Microsoft MVP 2009-2015

#5 Allan

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Posted 25 May 2011 - 06:47 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#6 abeachguy

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Posted 25 May 2011 - 09:45 PM

not sure it ran right. It didnt look like it was scanning until I clicked on one of the columns. Im not sure if this is all of them. If I didnt do it right let me know. I think I would have more errors than that.


==================================================
Process File : QPSched.exe"
Event Name : Service Hang Report
Event Time : 5/26/2011 2:09:00 AM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : "C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe"
Report File Size : 1,778
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportQueue\Report0bea0e61\Report.wer
==================================================


==================================================
Process File : QPSched.exe"
Event Name : Service Hang Report
Event Time : 5/26/2011 2:09:00 AM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : "C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe"
Report File Size : 1,778
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0bea0e61\Report.wer
==================================================

==================================================
Process File : drvinst.exe
Event Name : Could not load driver software
Event Time : 5/26/2011 2:09:09 AM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\WINDOWS\System32\drvinst.exe
Report File Size : 2,514
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportQueue\Report0caa2f0b\Report.wer
==================================================

==================================================
Process File : drvinst.exe
Event Name : Could not load driver software
Event Time : 5/26/2011 2:09:09 AM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\WINDOWS\System32\drvinst.exe
Report File Size : 2,514
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Report0caa2f0b\Report.wer
==================================================

I dont think these are the same ones listed.


#7 Allan

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Posted 26 May 2011 - 07:06 AM

See if HP as an update for its QuickPlay scheduler. If so, download and install it. If not, go to Services.msc and disable the quickplay service. Then check in task scheduler to see if there are any entries for quickplay and if so, disable them. Then download and run Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) and disable and quickplay entries. Reboot. Hopefully this will fix the errors.

#8 abeachguy

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Posted 31 May 2011 - 11:06 PM

Im not really familiar with that program and would need more step by step instructions. I know what you said was basically what I had to do but Im not comfortable without some more help.. Here is a report that just happened a little while ago.

==================================================
Dump File : Mini053111-01.dmp
Crash Time : 5/31/2011 3:21:03 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x856056b0
Parameter 3 : 0x86fdd030
Parameter 4 : 0xbe60f250
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+313ab
Stack Address 2 : ntkrnlpa.exe+30fc8
Stack Address 3 : ntkrnlpa.exe+aa32b
Computer Name :
Full Path : C:\Windows\Minidump\Mini053111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 159,424
==================================================<H3></H3>

Edited by abeachguy, 31 May 2011 - 11:16 PM.





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