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antimalware doctor


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#1 agarmd

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Posted 23 May 2011 - 01:58 PM

Hello, I got the antimalware doctor and neither my IT friend or myself are able to remove the virus? I already try Rkill, and does not let me install antimalware bytes. I am able to log in as administrator using a different account and get on regedit.exe. I believe if I have a complete list of HKEY to remove I should be able to instal antimalware and remove the whole virus. Thank you in advance for your help.

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#2 boopme

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Posted 23 May 2011 - 02:07 PM

Hello, i moved this to the Am I Infected forum as you did not post a DDS log in that forum.

If you are capable of editing the registry AFTER you back it up looka the files here
http://www.bleepingcomputer.com/virus-removal/remove-antimalware-doctor


Or else do this.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


.Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 23 May 2011 - 02:09 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 agarmd

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Posted 23 May 2011 - 06:25 PM

Nothing worked, I try to install Fix.exe and was not able (blocked) rkill was also blocked and rkunhookerLE blocked as well. No luck at all. MBAM does not run either. Any other sugestions?

#4 boopme

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Posted 25 May 2011 - 01:18 PM

This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.

FixNCR.reg
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 agarmd

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Posted 31 May 2011 - 08:46 AM

I am trying the new solution, I will let you know, please do not close the session

#6 agarmd

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Posted 31 May 2011 - 09:11 AM

Did not work a pop up says administrator does not allow the program to run

#7 boopme

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Posted 31 May 2011 - 11:43 AM

Is this XP,Vista ???
Can you try tools from another user account?

can you perform a System Restore to a date before the issue?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 agarmd

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Posted 01 June 2011 - 03:48 PM

Is windows XP.
I did create another account and still blocks all the tools, I can accesses regedit.exe byt the antimalware doctor registries have been deleted already, seems that there is still a hiden part of the virus that we can't find and is still blocking.
I don't know how to perform a system restore, will that delete all my current programs?

#9 boopme

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Posted 01 June 2011 - 09:25 PM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.


If DDS will not run Use OTL

  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 agarmd

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Posted 02 June 2011 - 09:39 AM

DDS didn't work everytime I was trying to downlaod but keep getting the same message "your current security do not allow this file to be downloaded"
I ran an OTL report about a week ago and this is what I got

OTL Extras logfile created on: 5/23/2011 3:40:44 PM - Run 1
OTL by OldTimer - Version 3.2.23.0 Folder = E:\
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.99 Gb Total Physical Memory | 1.65 Gb Available Physical Memory | 55.32% Memory free
4.83 Gb Paging File | 3.43 Gb Available in Paging File | 71.03% Paging File free
Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 148.97 Gb Total Space | 129.00 Gb Free Space | 86.59% Space Free | Partition Type: NTFS
Drive E: | 967.22 Mb Total Space | 929.25 Mb Free Space | 96.07% Space Free | Partition Type: FAT
Drive Z: | 135.96 Gb Total Space | 44.86 Gb Free Space | 33.00% Space Free | Partition Type: NTFS

Computer Name: GARCIA | User Name: A.Garcia | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
htmlfile [edit] -- Reg Error: Key error.
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
"DisableSR" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0
"DoNotAllowExceptions" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:*:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:*:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:*:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:*:Enabled:@xpsp2res.dll,-22002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22002
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Documents and Settings\A.Garcia\Application Data\mjusbsp\magicJack.exe" = C:\Documents and Settings\A.Garcia\Application Data\mjusbsp\magicJack.exe:*:Enabled:magicJack
"C:\Program Files\Amazing Charts\Amazing Charts.exe" = C:\Program Files\Amazing Charts\Amazing Charts.exe:*:Enabled:Amazing Charts -- (AmazingCharts.com, Inc.)
"C:\WINDOWS\spoolsv.exe" = C:\WINDOWS\spoolsv.exe:*:Enabled:spoolsv.exe -- ()
"C:\Documents and Settings\A.Garcia\Local Settings\Temp\spoolsv.exe" = C:\Documents and Settings\A.Garcia\Local Settings\Temp\spoolsv.exe:*:Enabled:spoolsv.exe -- ()


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0394CDC8-FABD-4ED8-B104-03393876DFDF}" = Roxio Creator Tools
"{07159635-9DFE-4105-BFC0-2817DB540C68}" = Roxio Activation Module
"{0D397393-9B50-4C52-84D5-77E344289F87}" = Roxio Creator Data
"{0E448256-D515-4C3E-A5BE-0A7B76CED5D4}" = hppM1130M1210SeriesLaserJetService
"{175F0111-2968-4935-8F70-33108C6A4DE3}" = MarketResearch
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{1FA6376A-3120-45DA-8686-96DEFC8A0513}" = HP LaserJet Toolbox
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{26A24AE4-039D-4CA4-87B4-2F83216011FF}" = Java™ 6 Update 11
"{2750B389-A2D2-4953-99CA-27C1F2A8E6FD}" = Microsoft SQL Server 2005 Tools Express Edition
"{2AFFFDD7-ED85-4A90-8C52-5DA9EBDC9B8F}" = Microsoft SQL Server 2005 Express Edition (AMAZINGCHARTS)
"{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}" = Roxio Drag-to-Disc
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{33FA361C-6545-4490-945C-1B869370489D}" = HP LaserJet Professional M1210 MFP Series Toolbox
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{374F41CE-9DDD-4FC2-9461-D17B19A4A3B6}" = ACPrerequisites
"{3B4E636E-9D65-4D67-BA61-189800823F52}" = Windows Live Communications Platform
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{4CBA3D4C-8F51-4D60-B27E-F6B641C571E7}" = Microsoft Search Enhancement Pack
"{4E390899-6555-4CA4-ABED-7FBFA26566E5}" = e-MDs Solution Series
"{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}" = Microsoft SQL Server Setup Support Files (English)
"{580E9BBC-A51E-4AE9-A977-7B0939BEDAD3}" = Scanner Utility for Microsoft Windows
"{619CDD8A-14B6-43A1-AB6C-0F4EE48CE048}" = Roxio Creator Copy
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{6D8D64BE-F500-55B6-705D-DFD08AFE0624}" = Acrobat.com
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}" = Microsoft SQL Server Native Client
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{774088D4-0777-4D78-904D-E435B318F5D2}" = Microsoft Antimalware
"{77A776C4-D10F-416D-88F0-53F2D9DCD9B3}" = Microsoft Security Client
"{7BB045C3-D5E4-4620-B536-DC11AACD5942}" = Broadcom Management Programs
"{81128EE8-8EAD-4DB0-85C6-17C2CE50FF71}" = Windows Live Essentials
"{83FFCFC7-88C6-41C6-8752-958A45325C82}" = Roxio Creator Audio
"{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync
"{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}" = Roxio Creator BDAV Plugin
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}" = Sonic CinePlayer Decoder Pack
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{995F1E2E-F542-4310-8E1D-9926F5A279B3}" = Windows Live Toolbar
"{9DD19562-CB7B-45E3-8041-58070274FB78}" = Error Recovery Guide
"{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}" = Segoe UI
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}" = MSXML 6.0 Parser
"{A49F249F-0C91-497F-86DF-B2585E8E76B7}" = Microsoft Visual C++ 2005 Redistributable
"{A85FD55B-891B-4314-97A5-EA96C0BD80B5}" = Windows Live Messenger
"{AC76BA86-7AD7-1033-7B44-A91000000001}" = Adobe Reader 9.1
"{BAF78226-3200-4DB4-BE33-4D922A799840}" = Windows Presentation Foundation
"{BCD91E48-2ABA-478B-AA30-0D0E5AF15F1C}" = NDDF Framework
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator DE
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D371F551-0DB9-4CEC-844B-4C90CE91EA0B}" = hppLaserJetService
"{D6C75F0B-3BC1-4FC9-B8C5-3F7E8ED059CA}" = Windows Live Photo Gallery
"{DA6CC3A5-1F5B-4068-8BFF-C597BB6B8158}" = hppusgM1130M1210Series
"{DF7738CA-8BA2-482B-9F7D-255DA087BEE5}" = e-MDs Solution Series
"{E2DFE069-083E-4631-9B6C-43C48E991DE5}" = Junk Mail filter update
"{E7084B89-69E0-46B3-A118-8F99D06988CD}" = Microsoft SQL Server VSS Writer
"{E8A34AC8-0137-4515-A94B-0A0946DDC251}" = Scan To
"{E9A5D51A-4B3E-4AEB-B064-EE284CDF5C7D}" = Amazing Charts V5.0
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{F5D1366F-9ABE-40B7-8FFC-FB261092B6F8}" = e-MDs Support Libraries
"{F6BD194C-4190-4D73-B1B1-C48C99921BFE}" = Windows Live Call
"{FA3AFC80-05A5-45A6-BD6E-92641BF93129}" = HP LaserJet Professional M1210 MFP Series Fax Installer
"{FF934B36-183E-4C38-AD0C-A678B6E4EC94}" = e-MDs Solution Series
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Dell Printer Software Uninstall" = Dell Printer Software Uninstall
"Glary Utilities_is1" = Glary Utilities 2.15.0.738
"GPL Ghostscript 8.15" = GPL Ghostscript 8.15
"GPL Ghostscript Fonts" = GPL Ghostscript Fonts
"HDMI" = Intel® Graphics Media Accelerator Driver
"HP LaserJet Professional M1130-M1210 MFP Series" = HP LaserJet Professional M1130-M1210 MFP Series
"ie8" = Windows Internet Explorer 8
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft Security Client" = Microsoft Security Essentials
"Microsoft SQL Server 2005" = Microsoft SQL Server 2005
"Redirection Port Monitor" = RedMon - Redirection Port Monitor
"Software Operation Panel" = Software Operation Panel
"WinLiveSuite_Wave3" = Windows Live Essentials
"XpsEPSC" = XML Paper Specification Shared Components Pack 1.0

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 5/20/2011 10:22:04 AM | Computer Name = GARCIA | Source = Application Error | ID = 1001
Description = Fault bucket -1911531040.

Error - 5/20/2011 10:22:34 AM | Computer Name = GARCIA | Source = Application Error | ID = 1000
Description = Faulting application wininst.exe, version 0.0.0.0, faulting module
wininst.exe, version 0.0.0.0, fault address 0x00001ca3.

Error - 5/20/2011 10:23:57 AM | Computer Name = GARCIA | Source = Application Error | ID = 1001
Description = Fault bucket -1845701922.

Error - 5/20/2011 1:36:08 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: A connection with the server could not be established

Error - 5/20/2011 1:36:08 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This network connection does not exist.

Error - 5/20/2011 1:36:10 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This network connection does not exist.

Error - 5/20/2011 1:36:10 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This network connection does not exist.

Error - 5/23/2011 9:33:41 AM | Computer Name = GARCIA | Source = .NET Runtime | ID = 0
Description =

Error - 5/23/2011 10:12:41 AM | Computer Name = GARCIA | Source = Application Error | ID = 1000
Description = Faulting application msmgm.exe, version 0.0.0.0, faulting module msmgm.exe,
version 0.0.0.0, fault address 0x00001ca3.

Error - 5/23/2011 10:12:47 AM | Computer Name = GARCIA | Source = Application Error | ID = 1001
Description = Fault bucket -1846201150.

[ System Events ]
Error - 5/19/2011 9:45:50 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 5/19/2011 9:47:01 AM | Computer Name = GARCIA | Source = Service Control Manager | ID = 7034
Description = The HP LaserJet Service service terminated unexpectedly. It has done
this 1 time(s).

Error - 5/20/2011 9:59:14 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 5/20/2011 9:59:14 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 5/20/2011 10:00:32 AM | Computer Name = GARCIA | Source = Service Control Manager | ID = 7034
Description = The HP LaserJet Service service terminated unexpectedly. It has done
this 1 time(s).

Error - 5/20/2011 10:04:48 AM | Computer Name = GARCIA | Source = Windows Update Agent | ID = 16
Description = Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the set
schedule. Windows will continue to try to establish a connection.

Error - 5/23/2011 9:33:57 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 5/23/2011 9:33:57 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 5/23/2011 9:35:15 AM | Computer Name = GARCIA | Source = Service Control Manager | ID = 7034
Description = The HP LaserJet Service service terminated unexpectedly. It has done
this 1 time(s).

Error - 5/23/2011 9:39:30 AM | Computer Name = GARCIA | Source = Windows Update Agent | ID = 16
Description = Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the set
schedule. Windows will continue to try to establish a connection.


< End of report >

SECOND REPORT

OTL Extras logfile created on: 5/23/2011 3:40:44 PM - Run 1
OTL by OldTimer - Version 3.2.23.0 Folder = E:\
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.99 Gb Total Physical Memory | 1.65 Gb Available Physical Memory | 55.32% Memory free
4.83 Gb Paging File | 3.43 Gb Available in Paging File | 71.03% Paging File free
Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 148.97 Gb Total Space | 129.00 Gb Free Space | 86.59% Space Free | Partition Type: NTFS
Drive E: | 967.22 Mb Total Space | 929.25 Mb Free Space | 96.07% Space Free | Partition Type: FAT
Drive Z: | 135.96 Gb Total Space | 44.86 Gb Free Space | 33.00% Space Free | Partition Type: NTFS

Computer Name: GARCIA | User Name: A.Garcia | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
htmlfile [edit] -- Reg Error: Key error.
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\SystemRestore]
"DisableSR" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0
"DoNotAllowExceptions" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:*:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:*:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:*:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:*:Enabled:@xpsp2res.dll,-22002

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"139:TCP" = 139:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22004
"445:TCP" = 445:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22005
"137:UDP" = 137:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22001
"138:UDP" = 138:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22002
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Documents and Settings\A.Garcia\Application Data\mjusbsp\magicJack.exe" = C:\Documents and Settings\A.Garcia\Application Data\mjusbsp\magicJack.exe:*:Enabled:magicJack
"C:\Program Files\Amazing Charts\Amazing Charts.exe" = C:\Program Files\Amazing Charts\Amazing Charts.exe:*:Enabled:Amazing Charts -- (AmazingCharts.com, Inc.)
"C:\WINDOWS\spoolsv.exe" = C:\WINDOWS\spoolsv.exe:*:Enabled:spoolsv.exe -- ()
"C:\Documents and Settings\A.Garcia\Local Settings\Temp\spoolsv.exe" = C:\Documents and Settings\A.Garcia\Local Settings\Temp\spoolsv.exe:*:Enabled:spoolsv.exe -- ()


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0394CDC8-FABD-4ED8-B104-03393876DFDF}" = Roxio Creator Tools
"{07159635-9DFE-4105-BFC0-2817DB540C68}" = Roxio Activation Module
"{0D397393-9B50-4C52-84D5-77E344289F87}" = Roxio Creator Data
"{0E448256-D515-4C3E-A5BE-0A7B76CED5D4}" = hppM1130M1210SeriesLaserJetService
"{175F0111-2968-4935-8F70-33108C6A4DE3}" = MarketResearch
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{1FA6376A-3120-45DA-8686-96DEFC8A0513}" = HP LaserJet Toolbox
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{26A24AE4-039D-4CA4-87B4-2F83216011FF}" = Java™ 6 Update 11
"{2750B389-A2D2-4953-99CA-27C1F2A8E6FD}" = Microsoft SQL Server 2005 Tools Express Edition
"{2AFFFDD7-ED85-4A90-8C52-5DA9EBDC9B8F}" = Microsoft SQL Server 2005 Express Edition (AMAZINGCHARTS)
"{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}" = Roxio Drag-to-Disc
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{33FA361C-6545-4490-945C-1B869370489D}" = HP LaserJet Professional M1210 MFP Series Toolbox
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{374F41CE-9DDD-4FC2-9461-D17B19A4A3B6}" = ACPrerequisites
"{3B4E636E-9D65-4D67-BA61-189800823F52}" = Windows Live Communications Platform
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{4CBA3D4C-8F51-4D60-B27E-F6B641C571E7}" = Microsoft Search Enhancement Pack
"{4E390899-6555-4CA4-ABED-7FBFA26566E5}" = e-MDs Solution Series
"{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}" = Microsoft SQL Server Setup Support Files (English)
"{580E9BBC-A51E-4AE9-A977-7B0939BEDAD3}" = Scanner Utility for Microsoft Windows
"{619CDD8A-14B6-43A1-AB6C-0F4EE48CE048}" = Roxio Creator Copy
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler 3
"{6D8D64BE-F500-55B6-705D-DFD08AFE0624}" = Acrobat.com
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}" = Microsoft SQL Server Native Client
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{774088D4-0777-4D78-904D-E435B318F5D2}" = Microsoft Antimalware
"{77A776C4-D10F-416D-88F0-53F2D9DCD9B3}" = Microsoft Security Client
"{7BB045C3-D5E4-4620-B536-DC11AACD5942}" = Broadcom Management Programs
"{81128EE8-8EAD-4DB0-85C6-17C2CE50FF71}" = Windows Live Essentials
"{83FFCFC7-88C6-41C6-8752-958A45325C82}" = Roxio Creator Audio
"{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync
"{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}" = Roxio Creator BDAV Plugin
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}" = Sonic CinePlayer Decoder Pack
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{995F1E2E-F542-4310-8E1D-9926F5A279B3}" = Windows Live Toolbar
"{9DD19562-CB7B-45E3-8041-58070274FB78}" = Error Recovery Guide
"{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}" = Segoe UI
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}" = MSXML 6.0 Parser
"{A49F249F-0C91-497F-86DF-B2585E8E76B7}" = Microsoft Visual C++ 2005 Redistributable
"{A85FD55B-891B-4314-97A5-EA96C0BD80B5}" = Windows Live Messenger
"{AC76BA86-7AD7-1033-7B44-A91000000001}" = Adobe Reader 9.1
"{BAF78226-3200-4DB4-BE33-4D922A799840}" = Windows Presentation Foundation
"{BCD91E48-2ABA-478B-AA30-0D0E5AF15F1C}" = NDDF Framework
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator DE
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D371F551-0DB9-4CEC-844B-4C90CE91EA0B}" = hppLaserJetService
"{D6C75F0B-3BC1-4FC9-B8C5-3F7E8ED059CA}" = Windows Live Photo Gallery
"{DA6CC3A5-1F5B-4068-8BFF-C597BB6B8158}" = hppusgM1130M1210Series
"{DF7738CA-8BA2-482B-9F7D-255DA087BEE5}" = e-MDs Solution Series
"{E2DFE069-083E-4631-9B6C-43C48E991DE5}" = Junk Mail filter update
"{E7084B89-69E0-46B3-A118-8F99D06988CD}" = Microsoft SQL Server VSS Writer
"{E8A34AC8-0137-4515-A94B-0A0946DDC251}" = Scan To
"{E9A5D51A-4B3E-4AEB-B064-EE284CDF5C7D}" = Amazing Charts V5.0
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{F5D1366F-9ABE-40B7-8FFC-FB261092B6F8}" = e-MDs Support Libraries
"{F6BD194C-4190-4D73-B1B1-C48C99921BFE}" = Windows Live Call
"{FA3AFC80-05A5-45A6-BD6E-92641BF93129}" = HP LaserJet Professional M1210 MFP Series Fax Installer
"{FF934B36-183E-4C38-AD0C-A678B6E4EC94}" = e-MDs Solution Series
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Dell Printer Software Uninstall" = Dell Printer Software Uninstall
"Glary Utilities_is1" = Glary Utilities 2.15.0.738
"GPL Ghostscript 8.15" = GPL Ghostscript 8.15
"GPL Ghostscript Fonts" = GPL Ghostscript Fonts
"HDMI" = Intel® Graphics Media Accelerator Driver
"HP LaserJet Professional M1130-M1210 MFP Series" = HP LaserJet Professional M1130-M1210 MFP Series
"ie8" = Windows Internet Explorer 8
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft Security Client" = Microsoft Security Essentials
"Microsoft SQL Server 2005" = Microsoft SQL Server 2005
"Redirection Port Monitor" = RedMon - Redirection Port Monitor
"Software Operation Panel" = Software Operation Panel
"WinLiveSuite_Wave3" = Windows Live Essentials
"XpsEPSC" = XML Paper Specification Shared Components Pack 1.0

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 5/20/2011 10:22:04 AM | Computer Name = GARCIA | Source = Application Error | ID = 1001
Description = Fault bucket -1911531040.

Error - 5/20/2011 10:22:34 AM | Computer Name = GARCIA | Source = Application Error | ID = 1000
Description = Faulting application wininst.exe, version 0.0.0.0, faulting module
wininst.exe, version 0.0.0.0, fault address 0x00001ca3.

Error - 5/20/2011 10:23:57 AM | Computer Name = GARCIA | Source = Application Error | ID = 1001
Description = Fault bucket -1845701922.

Error - 5/20/2011 1:36:08 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: A connection with the server could not be established

Error - 5/20/2011 1:36:08 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This network connection does not exist.

Error - 5/20/2011 1:36:10 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This network connection does not exist.

Error - 5/20/2011 1:36:10 PM | Computer Name = GARCIA | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This network connection does not exist.

Error - 5/23/2011 9:33:41 AM | Computer Name = GARCIA | Source = .NET Runtime | ID = 0
Description =

Error - 5/23/2011 10:12:41 AM | Computer Name = GARCIA | Source = Application Error | ID = 1000
Description = Faulting application msmgm.exe, version 0.0.0.0, faulting module msmgm.exe,
version 0.0.0.0, fault address 0x00001ca3.

Error - 5/23/2011 10:12:47 AM | Computer Name = GARCIA | Source = Application Error | ID = 1001
Description = Fault bucket -1846201150.

[ System Events ]
Error - 5/19/2011 9:45:50 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 5/19/2011 9:47:01 AM | Computer Name = GARCIA | Source = Service Control Manager | ID = 7034
Description = The HP LaserJet Service service terminated unexpectedly. It has done
this 1 time(s).

Error - 5/20/2011 9:59:14 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 5/20/2011 9:59:14 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 5/20/2011 10:00:32 AM | Computer Name = GARCIA | Source = Service Control Manager | ID = 7034
Description = The HP LaserJet Service service terminated unexpectedly. It has done
this 1 time(s).

Error - 5/20/2011 10:04:48 AM | Computer Name = GARCIA | Source = Windows Update Agent | ID = 16
Description = Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the set
schedule. Windows will continue to try to establish a connection.

Error - 5/23/2011 9:33:57 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262189
Description = The system could not sucessfully load the crash dump driver.

Error - 5/23/2011 9:33:57 AM | Computer Name = GARCIA | Source = Ftdisk | ID = 262193
Description = Configuring the Page file for crash dump failed. Make sure there is
a page file on the boot partition and that is large enough to contain all physical
memory.

Error - 5/23/2011 9:35:15 AM | Computer Name = GARCIA | Source = Service Control Manager | ID = 7034
Description = The HP LaserJet Service service terminated unexpectedly. It has done
this 1 time(s).

Error - 5/23/2011 9:39:30 AM | Computer Name = GARCIA | Source = Windows Update Agent | ID = 16
Description = Unable to Connect: Windows is unable to connect to the automatic updates
service and therefore cannot download and install updates according to the set
schedule. Windows will continue to try to establish a connection.


< End of report >

And also a got an RKU report once while used a different account. here it is the report

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #2
==============================================
0x034F0000 Hidden Image-->System.Data.dll [ EPROCESS 0x89E69958 ] PID: 876, 2961408 bytes
0x044E0000 Hidden Image-->System.Transactions.dll [ EPROCESS 0x89E69958 ] PID: 876, 270336 bytes
0x06450000 Hidden Image-->COMclasses.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 4091904 bytes
0x08150000 Hidden Image-->CodeEngine.Framework.QueryBuilder.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 45056 bytes
0x06D30000 Hidden Image-->System.Data.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 2961408 bytes
0x07540000 Hidden Image-->AmazingCharts.InteropFormLibrary.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 3756032 bytes
0x083A0000 Hidden Image-->AmazingCharts.MainBusinessObjects.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 1183744 bytes
0x08810000 Hidden Image-->AmazingCharts.Reports.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 2150400 bytes
0x08E20000 Hidden Image-->CrystalDecisions.ReportAppServer.CommLayer.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 61440 bytes
0x09170000 Hidden Image-->AmazingCharts.InteropControls.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 1208320 bytes
0x09500000 Hidden Image-->CrystalDecisions.ReportAppServer.CubeDefModel.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 45056 bytes
0x093C0000 Hidden Image-->CrystalDecisions.ReportAppServer.ClientDoc.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 77824 bytes
0x094C0000 Hidden Image-->CrystalDecisions.ReportAppServer.Controllers.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 167936 bytes
0x09450000 Hidden Image-->CrystalDecisions.ReportAppServer.DataDefModel.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 233472 bytes
0x09530000 Hidden Image-->CrystalDecisions.KeyCode.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 45056 bytes
0x0A820000 Hidden Image-->System.Transactions.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 270336 bytes
0x0BFE0000 Hidden Image-->msvcm80.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 507904 bytes
0x0CE00000 Hidden Image-->CustomMarshalers.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 81920 bytes
0x0CF20000 Hidden Image-->CrystalDecisions.ReportSource.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 110592 bytes
0x0CEA0000 Hidden Image-->CrystalDecisions.Enterprise.InfoStore.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 102400 bytes
0x0CF50000 Hidden Image-->CrystalDecisions.Enterprise.Framework.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 61440 bytes
0x0D070000 Hidden Image-->AmazingCharts.HelperLibrary.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 135168 bytes
0x0F7F0000 Hidden Image-->ChilkatDotNet2.dll [ EPROCESS 0x89DA9380 ] PID: 2460, 5779456 bytes
0x0C2E0000 Hidden Image-->Emds.Common.LegacyInterop.dll [ EPROCESS 0x8A4092D8 ] PID: 2712, 53248 bytes
0xB9F0B000 WARNING: suspicious driver modification [atapi.sys::0x8A442AEA]
0xBA0D8000 WARNING: Virus alike driver modification [disk.sys], 36864 bytes


Hope this info is helpful

#11 boopme

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Posted 02 June 2011 - 08:17 PM

Hi,,, You need Create a new topic and post the OTL log, here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 agarmd

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Posted 03 June 2011 - 08:46 AM

Sorry , I thought it said to be posted here.
new topic is named antimalware doctor

#13 boopme

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Posted 03 June 2011 - 11:07 AM

All's OK.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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