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Yet another redirect virus sufferer...


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26 replies to this topic

#1 katwmn6

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Posted 23 May 2011 - 03:45 AM

Hello,

Sorry to be unoriginal - I am also struggling to remove a redirect virus. I have tried doing full scans with the following, with no success:

- AVG
- Avast
- Anti-malwarebytes
- TDSS Killer
- Windows Defender

Any help would be much appreciated!

(System: WindowsXP)

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#2 CatByte

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Posted 23 May 2011 - 12:20 PM

Hi,

Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#3 katwmn6

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Posted 23 May 2011 - 01:43 PM

Thank you for your prompt response, CatByte! As attached.

Attached Files



#4 CatByte

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Posted 23 May 2011 - 03:08 PM

Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

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#5 katwmn6

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Posted 24 May 2011 - 03:34 AM

Unfortunately I had many problems running Combofix. I had several error messages, including the following:

Error saving file C:\WINDOWS\erdent\subs\SAM ! Continue with the next file? [RegCreateKeyEx: 5 - Access is denied]


I had dozens of those error messages.

Then, just before rebooting, I received this error message:

Catchme.cfxxe has encountered a problem and needs to close.


Then it stopped running.

Please advise!

Many, many thanks!

#6 CatByte

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Posted 24 May 2011 - 08:43 AM

Hi

Delete the copy of ComboFix that you have on your desktop and download a fresh copy from here

Now boot into safe mode and run it, make sure your security programs are disabled as they are likely interfering:

To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY repeatedly,
  • this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
  • go into your usual account

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#7 katwmn6

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Posted 24 May 2011 - 02:53 PM

Hi CatByte,

Thanks again for all your help. I'm having trouble disabling my Avast. I've followed instructions, as another thread:

AVAST
Right- click on the avast! icon in system tray (looks like this: Posted Image but orange in color starting with v5). Select avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently.


But ComboFix keeps saying the Avast scans are still active. Any advice?

#8 CatByte

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Posted 24 May 2011 - 07:17 PM

as long as you've followed the instructions to delete it, then go ahead and run ComboFix

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#9 katwmn6

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Posted 26 May 2011 - 02:49 PM

Is there any way to avoid running Combofix? I tried to scan my computer again and it took over 30 mins, and then froze (had to do a hard shut down). Should I try to run it again?

Thank you!

#10 CatByte

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Posted 26 May 2011 - 05:52 PM

Please try this program first:

Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • Press Start Scan
    • Only if Malicious objects are found then ensure Cure is selected
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)


Now give ComboFix another try

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 katwmn6

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Posted 28 May 2011 - 08:29 AM

Hi CatByte,

Attached is the TDSSKiller log.

Can I run the same copy of ComboFix as before, or do I need to install a fresh copy?

Many thanks,
Kat

Attached Files



#12 CatByte

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Posted 28 May 2011 - 08:44 AM

Hi

download a fresh copy from here

then boot into safe mode to run it

give it lots of time, it may appear to have stalled, but sometimes it takes up to half an hour

if it reboots itself, make sure you tap into safe mode again so it will produce a log

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#13 katwmn6

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Posted 03 June 2011 - 02:14 PM

Hi CatByte,

Unfortunately I'm still having problems running Combofix. This time it ran for 9 hours without ever changing from the "this will take about 10 mins" screen.

Any suggestions?

Many thanks,
Kat

#14 CatByte

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Posted 03 June 2011 - 04:43 PM

Please run the following:

  • Download OTL and save it to your desktop.
  • Double click on the Posted Image icon to run it.
  • Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top, make sure Standard output is selected.
  • Under the Extra Registry section, check Use SafeList
  • Under Custom scan's and fixes section paste in the below text


    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button.
  • Do not change any other settings. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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#15 CatByte

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Posted 10 June 2011 - 01:54 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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