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Script Errors and Browsing Issues


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14 replies to this topic

#1 Lynn8

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Posted 22 May 2011 - 10:59 AM

Suddenly my IE home page is giving me a script error message and will not open - I have to click on the home picture for it to load. If I do a search and click on the link I get a blank screen. If I am on a website that requires you to click on a link to continue, I get a blank screen. I somtimes get script errors on these blank screens and sometimes not.

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#2 Lynn8

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Posted 27 May 2011 - 07:21 PM

I haven't received a response in about 5 days but I can't post a link to the thread because I get a blank screen.

#3 Blade

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Posted 28 May 2011 - 11:24 AM

Hello and :welcome: to BleepingComputer.

Let's see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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#4 Lynn8

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Posted 28 May 2011 - 01:57 PM

I can't download the rkill because the links just bring up blank pages.
I already have malewarebytes installed on my pc.

#5 Blade

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Posted 28 May 2011 - 02:34 PM

Could you try downloading and installing another web browser?

https://www.mozilla.com/products/download.html?product=firefox-4.0.1&os=win&lang=en-US

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#6 Lynn8

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Posted 28 May 2011 - 07:27 PM

I will try -- I can only copy and paste links into my web browser for them to open up.

#7 Blade

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Posted 28 May 2011 - 08:12 PM

okay.

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#8 Lynn8

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Posted 28 May 2011 - 08:17 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4404

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/28/2011 8:52:32 PM
mbam-log-2011-05-28 (20-52-32).txt

Scan type: Quick scan
Objects scanned: 140880
Time elapsed: 6 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

#9 Lynn8

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Posted 28 May 2011 - 08:20 PM

Did you want the log file from rkill also?

#10 Blade

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Posted 28 May 2011 - 09:42 PM

That's not necessary.

***************************************************

We need to reset IE back to default. This should reverse any changes that malware has made to your browser settings and disable any malicious components it may have dropped.

Please follow the instructions in the following link. http://support.microsoft.com/kb/923737

~Blade

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#11 Lynn8

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Posted 29 May 2011 - 09:46 AM

Okay - did that - home page is opening in internet explorer without script errors but I still can't open links (like the link in the e-mail). Now instead of just a blank screen, the link comes up as a blank page but the difference is that the link is in the new window but doesn't open/respond. I can only open with firefox.

#12 Blade

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Posted 29 May 2011 - 11:25 AM

Hello.

Try following the steps in this article.

http://support.microsoft.com/kb/281679

~Blade

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#13 Lynn8

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Posted 29 May 2011 - 11:40 AM

Some links are slow to load and others are loading quickly. I think things are okay now.

#14 Blade

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Posted 29 May 2011 - 03:05 PM

Glad to hear everything is working now!

Was happy to help.

~Blade

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#15 Lynn8

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Posted 29 May 2011 - 05:54 PM

I appreciate all your help -- THANKS!!!!




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