Posted 21 May 2011 - 06:42 PM
As I posted in the introductions forum, my name is Rob, and I just want to say thanks again in advance for any help that I can get. I certainly appreciate it very much.
The issue that I am trying to resolve actually is on my momís laptop. She enjoys playing games online and usually has no problems. Earlier today, during an effort to play a game that she found through the Acer game icon on her desktop, an AVG Resident Shield Alert came up saying Threat detected!
File name: c:\ProgramFiles(x86)\AcerGames\InsaniquariumDeluxe\Insaniquarium-WT.exe
Virus found Win32/Heur.dropper
This is also what I found when I ran a complete scan with AVG. I just ran a complete scan with SuperAntiSpyware on the laptop in question, and to be on the safe side I am on my PC posting right now.
Adware.ShopAtHome/SelectRebates (2 items)
Adware.Tracking Cookie (14 items)
I clicked next to remove this harmful hardware, and now I have a pop-up that says:
Must reboot to complete removalÖ Reboot now? Yes or No. Iím not really sure if I should do that since I still have AVG pulled up without a resolution for that.
I tried doing some research on this issue, but I am getting very little info on this that is useful or that I comprehend. Please keep in mind I donít have that much experience with this as Iím sure you have figured out by now, so if someone has the time and patience to lend me a hand I would be very grateful. Thanks again!