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I posted this but not sure if posted in right place


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3 replies to this topic

#1 RazzMaTaz

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Posted 21 May 2011 - 05:07 PM

Hi I have been working on my computer all day ...In the middle of the night I wake up and see my computer says shutting down ..Stayed that way for almost an hour I shut it down than ..Rebooted and All my desktop stuff was gone ..I tryed rebooting about 5 times gave up till morning been trying all kinds of stuff today ..HitMan pro ..it's clean..AVG ..It's clean..Crap Cleaner It is clean..no registry issues...Malwarebytes..O infected..and SuperAntispyware 0 infected..It did have some stuff on it but these programs cleaned it..When it scans I see my stuff being scanned but other than that I can Not find my stuff ..I open up the explorer and no folders with any of my docs or pictures or program Please help ..Getting so frustrated and bummed out!! rkill is alowing me to do anything!!I do not know what else to do and don't even know if I am asking for help the right way ..I am so stressed out and totally lost!!

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#2 Jacee

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Posted 21 May 2011 - 05:37 PM

Do you have Windows automatic updates turned on?

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#3 RazzMaTaz

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Posted 21 May 2011 - 06:16 PM

Yes last I knew the windows automatic updates were turned on...I did post from preparation page which i put all the dds logs etc in ..

#4 Orange Blossom

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Posted 21 May 2011 - 10:46 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic398739.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
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