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BSOD


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17 replies to this topic

#1 diditforlulz

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Posted 21 May 2011 - 02:42 PM

Hello Bleeping computer folks, I have just received this BSOD and need some help. The computer is free of malware, directx is up to date, all drivers are up to date, and there is no dust buildup. I have attached log files from bluescreenview and a screenshot. Much thanks,
John

Attached Files



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#2 Allan

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Posted 21 May 2011 - 02:43 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 diditforlulz

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Posted 21 May 2011 - 02:44 PM

*sigh*
I guess your autobot doesn't like reading my original post, so here it is again.

==================================================
Dump File : 052111-32261-01.dmp
Crash Time : 5/21/2011 3:30:00 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`088732b0
Parameter 2 : fffff880`03ed145c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\052111-32261-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 306,440
==================================================
EDIT:
Forgot to mention, the ram is fine too. Ran it through twelve passes of memtest.

Attached Files


Edited by diditforlulz, 21 May 2011 - 02:46 PM.


#4 Allan

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Posted 21 May 2011 - 02:45 PM

It's not an autobot and I did read your post. I just don't click on links. Also, it's a lot easier for people to help you if the contents of the blue screen message are posted for everyone to see. thank you.

#5 diditforlulz

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Posted 21 May 2011 - 02:47 PM

My bad.

#6 Allan

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Posted 21 May 2011 - 02:50 PM

No problem at all. Let's start again :)

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Edited by Allan, 21 May 2011 - 02:51 PM.


#7 diditforlulz

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Posted 21 May 2011 - 02:53 PM

==================================================
Dump File : 052111-32261-01.dmp
Crash Time : 5/21/2011 3:30:00 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`088732b0
Parameter 2 : fffff880`03ed145c
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\052111-32261-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 306,440
==================================================
I know that dxgkrnl.sys is directx related, but directx is up to date.(I ran the web installer).Also, you may muse it is the graphics card, but my card is new and I have torture-tested it successfully.

#8 Allan

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Posted 21 May 2011 - 02:55 PM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Also, under what circumstances does the bsod occur?

#9 diditforlulz

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Posted 21 May 2011 - 02:59 PM

Well you see I could not boot my computer a while back, so I replaced all the essential parts (graphics card, hard drive) that seemed to be causing error. This helped for a while so I reinstalled windows 7 and reconfigured everything to my liking. It tends to BSOD anytime I am using adobe flash, i.e. most recently I was streaming radio and watching something within a flash-based player.Also, vlc was playing something.

Edited by diditforlulz, 21 May 2011 - 03:23 PM.


#10 Allan

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Posted 21 May 2011 - 03:27 PM

Okay. Did you do a clean install of Windows 7 (format and install)? If so, did you install the chipset driver followed by all other drivers? And did you obtain those drivers from the OEM websites (as opposed to letting Windows Update install them)?

#11 diditforlulz

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Posted 21 May 2011 - 03:29 PM

Yes to the clean install no to everything else (except to the graphics card, got that from OEM.) What do you mean by "chipset driver?"

#12 Allan

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Posted 21 May 2011 - 03:32 PM

Okay. Go to the website of your computer manufacturer and download and install the chipset driver. If your system is a laptop, download and install all other drivers from the same site. If it's a desktop, go to the websites of the manufacturers of your various components (video card, sound card, etc) and download their current drivers and install them. NEVER get drivers from Windows update.

Also, please open device manager - are there any yellow or red marks?

#13 diditforlulz

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Posted 21 May 2011 - 03:34 PM

Ok I'm out for a bit, need to run some errands then I will return and do all you have said.Thanks,
-John

#14 jcgriff2

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Posted 22 May 2011 - 07:46 AM

Bugcheck 0x116 = video TDR timeout; Direct X Graphics Kernel named probable cause, but it is a default.

Be sure to update your video drivers, webcam driver, etc... anything relates to video. Go directly to device manufacturer's site - they usually have newer updated drivers than OEM site.

http://sysnative.com/0x1/DriverReference.html

Regards. . .

jcgriff2

`

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#15 Allan

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Posted 22 May 2011 - 08:25 AM

Go directly to device manufacturer's site - they usually have newer updated drivers than OEM site.



The device manager's website IS the OEM website.




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