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Can't restore my laptop


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#1 sassy98

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Posted 21 May 2011 - 01:54 AM

hi,

I have an hp mini 110. It recently got a virus that won't let me open any programs so I was wondering, would restoring it back to factory settings get rid of the virus? I don't have anything saved on it that's important.

I also can't figure out how to restore it, I tried everything I found on google. Pressing f12, f11, f9 during start up, didn't restore it.

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#2 quietman7

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Posted 21 May 2011 - 07:27 AM

Most computers manufactured and sold by OEM vendors come with a vendor-specific recovery disk or recovery partition for performing a clean "factory restore". Also read Technology Advisory Recovery Media.

A Recovery Disk is a CD-ROM or DVD data disc that contains a complete copy/image of the entire contents of the hard drive that will restore the system to its factory default state at a certain time. Essentially, it will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. You will lose all data and have to reinstall all programs that you added afterwards. This includes all security updates from Microsoft so you will need to download/install them again.

Some factory restore CDs give you all the options of a full Microsoft Windows CD, but with better instructions and the convenience of having all the right hardware drivers. Others can do nothing except reformat your hard drive and restore it to the condition it was in when you bought the computer. Before using a factory recovery disk make sure you back up all your data, photos, etc to another source such as a CD or external hard drive. If you do a Google Search, you will find links to topics on how to obtain a replacement recovery disk from various vendors.

A Recovery Partition is used by some OEM manufacturers (Dell, HP, IBM, Gateway) instead of a recovery disk to store a complete copy of the hard disk's factory default contents for easy restoration. This consists of a hidden bootable partition containing various system recovery tools, including full recovery of the preinstalled Windows partition that will allow you to restore the computer to the state it was in when you first purchased it. The recovery software will then re-hide its own partition after creating a new partition and installing the software to it. You will lose all data and have to reinstall all programs that you added afterwards. This includes all security updates from Microsoft so you will need to download/install them again.

Recovery partitions may only work with a start-up floppy disk or the user may be prompted immediately after the "Out Of Box Experience" (OOBE) to create backup CD-R disks for the software on the hard drive image for future use. Once the CD's are made, the Operating System, Drivers, or Applications can be reinstalled using the files on the hard drive or the backup CDs. Before using a recovery partition make sure you back up all your data, photos, etc to another source such as a CD or external hard drive.

Some built in recovery partitions can be accessed by hitting Ctrl+F11, just F11 or F10 during bios startup. Others like those used by IBM Thinkpads will display a message at bootup instructing you to press F11 to boot from the recovery partition. For more information, see Understanding Partition recovery. If you are doing a restore due to malware infection please be aware that if the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead. If the computer does not have a DVD/CD drive, you will need to install one in order to use the recovery disks.

There are several ways to to perform a factory restore of Windows depending on the type (Make/Model) of computer you have. Your best option would be to check the manufacturer's website for your particular model. They should have specific instructions on how to access and use the recovery partition. If you need step by step guidance, then contact the vendor's Technical Support and speak directly with them.

For an HP computer, see:
HP Recovery
HP Recovery From Partition
HP Notebook PCs: Using HP Recovery Manager
Performing an HP System Recovery in Windows Vista
HP and Compaq Desktop PCs - Performing an HP System Recovery in Windows XP
HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set
List of HP and Compaq Desktop PCs Support & Troubleshooting

If the above does not pertain to your make/model, then contact HP Support/Customer Service or HP notebook support.
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