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80-100% CPU while watching videos


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#1 CameronJ

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Posted 20 May 2011 - 04:10 PM

Recently did a fresh install of windows 7 home premium on my HP G62-140US laptop (formatted hd, etc). Everything seemed fine until i started to watch a video (doesn't matter what site, could be youtube, hulu, etc). From anywhere between 5-20 minutes of watching a video, my computer becomes extremely slow. The video freezes, probably going less then 1 fps, but the sound is still playing. Sometimes, the sound lags too. Task manager shows normal memory use but 100% CPU use... In resource monitor, the hog seems to be NT Kernal & System. Since this is a fresh install, im assuming its not malware or a virus. Any ideas? I thought it was the video card driver at first so i uninstalled it and reinstalled it to no avail. Also, the pc works fine in safe mode (i can watch videos).

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#2 Broni

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Posted 20 May 2011 - 11:45 PM

Start playing some videos and at the same time...

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#3 CameronJ

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Posted 21 May 2011 - 12:33 PM

Here ya go

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#4 Broni

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Posted 21 May 2011 - 12:37 PM

Those look fine.

Watch some videos again and at the same time....

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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#5 CameronJ

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Posted 21 May 2011 - 12:59 PM

<_<

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#6 Broni

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Posted 21 May 2011 - 01:06 PM

We need to check couple of things.

1. Did you try IE to see, if same issue happens?

2. Disable plugin-container as it seems to be using a lot of CPU: http://www.technogadge.com/how-to-stop-firefox-plugin-container-exe-process/

3. Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same issue?

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#7 CameronJ

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Posted 21 May 2011 - 03:51 PM

unfortunately, it does the same thing on IE, and the two firefox suggestions dont work either

#8 Broni

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Posted 21 May 2011 - 04:15 PM

Please, repeat same action.
Watch some videos, post new PE log.

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