Posted 27 October 2004 - 05:26 AM
A friend has asked me to look at her computer. It became slower and slower and can now only be used in safe mode, any attempt to run in normal mode fails. Unfortunately she did not understand the importance of Windows updates or Norton Antivrus and has not used either since she purchased the machine in 2003. Her internet access no longer works and the machine does not have a floppy drive.
I managed to work in safe mode and copied Adaware and Spybot on to the hard drive from a CD, they found and removed over 300 maliciaous entries. I also ran the out of date NAV and it found 11 examples of Bloodhound either W32.1 or W32.EP and quarantined them.
I also managed to get Hijackthis to work but cannot post a log as I have no way of getting it out of the machine.
Msconfig showed the following at startup, I have identified several of them as viruses although NAV did not pick them up:
I've tried to rerun Hijackthis and the machine has frozen again. Your advice please on how I can recover the machine
I'd like to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers