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Slow Computer & Crashing


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8 replies to this topic

#1 johnbickerson

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Posted 20 May 2011 - 10:44 AM

I'm on an Inspiron 6000 running Windows XP Professional

About two weeks ago I either got hacked or a virus/tojan.
Most of my email addressbook on yahoo received a phony email.

I did not think much of it at the time - changed my email password & moved on.

Lately my computer is moveing painfully slow. It also crashes at random times (particularly when I open multiple programs).

I have tried running CCleaner, Avast and Spybot. Nothing was found.

I also ran disk defragment and that did not seem to help.

Any help would be greatly appreciated!

John

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#2 cryptodan

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Posted 23 May 2011 - 03:37 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#3 johnbickerson

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Posted 24 May 2011 - 01:53 PM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6661

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/24/2011 9:00:35 AM
mbam-log-2011-05-24 (09-00-35).txt

Scan type: Full scan (C:\|)
Objects scanned: 255542
Time elapsed: 1 hour(s), 21 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
_____________________________________________________________________

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/24/2011 at 10:45 AM

Application Version : 4.53.1000

Core Rules Database Version : 7128
Trace Rules Database Version: 4940

Scan type : Complete Scan
Total Scan Time : 01:29:19

Memory items scanned : 252
Memory threats detected : 0
Registry items scanned : 6838
Registry threats detected : 5
File items scanned : 95478
File threats detected : 26

Adware.Tracking Cookie
C:\Documents and Settings\oreganb\Cookies\oreganb@stats.paypal[2].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@invitemedia[4].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ad.wsod[4].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ad.yieldmanager[4].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@paypal.112.2o7[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ads.pgatour[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@richmedia.yahoo[2].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@content.yieldmanager[6].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@www.googleadservices[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@adxpose[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@collective-media[3].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ads.bleepingcomputer[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@content.yieldmanager[4].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ad.wsod[2].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ad.wsod[3].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ad.yieldmanager[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ad.yieldmanager[2].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@ads.nba[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@collective-media[2].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@content.yieldmanager[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@content.yieldmanager[2].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@content.yieldmanager[3].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@edgeadx[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@invitemedia[1].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@invitemedia[3].txt
C:\Documents and Settings\oreganb\Cookies\oreganb@richmedia.yahoo[1].txt

Browser Hijacker.Deskbar
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version

_______________________________________________________________________________________________________

Before running these two scans, I encountered A Blue Screen of Death:

KERNEL_STACK_INPAGE_ERROR

Stop 0x00000077 (0x00000001, 0x022B000A, 0x00000000, 0xA9BFE95C)

________________________________________________________________________________________________________

While trying to downloaded GMER, Windows notified me that the system as recovered from a serious error
________________________________________________________________________________________________________


Then, another BSOD:

Stop 0x0000007E (0xC0000005, 0XF766FEFE, 0xF7A5A7EF, 0xF7A5A4EO)
Classpnp.sys - address F766FEFE base at F7667000, DateStamp 48025Z05
________________________________________________________________________________________________________


I was about 1 hour and 30 minutes into the GMER scan in regular mode (not safe mode) when I got another BSOD:

Driver_IRQL_NOT_LESS_OR_EQUAL

Stop 0x000000D1 (0xBE9F7878, 0x0000005, 0x00000001, 0xF744DD7F)
ATAPI.sys - address F744DD7F base at F744C000, DateStamp 4802539D
________________________________________________________________________________________________________


While restarting, I got another BSOD:

KERNEL_DATA_INPAGE_ERROR

Stop 0x0000007A (0xC0552EE8, 0xC000003C, 0xAA5DD6DF, 0x320A9860)
MRXSMB.sys - address AA5DD6DF base at AA598000, DateStamp 4D5D201e

________________________________________________________________________________________________________

I also got a page on startup
"Checking File System on C"
Thee type of the file system is ntfs
one of your disks needs to be checked for consitency
you may cancel the disc check, but it is strongly recomended that you continue
windows will now check the disc

CHKDSK is verifying files

---it seems to have found some items on step 2 of 3, indexes
recovering orphaned file window - 1 (44040)into directory file 70417
recovering orphaned file windowformsintegration (44040)into directory file 70417
recovering orphaned file uiauto - 1 (44040)into directory file 70417
recovering orphaned file uiautomationclient (44040)into directory file 70417

and so forth...

________________________________________________________________________________________________________

I am now working in safe mode & will try to run GMER, but I wanted to post this info first.

#4 cryptodan

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Posted 24 May 2011 - 02:01 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#5 johnbickerson

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Posted 24 May 2011 - 04:33 PM

GMER 1.0.15.15627 - http://www.gmer.net
Rootkit scan 2011-05-24 16:19:10
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST980815A rev._3.ALE
Running: csy5x4bd.exe; Driver: C:\DOCUME~1\oreganb\LOCALS~1\Temp\fxtdqpod.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs ino_flpy.sys (Computer Associates InoculateIT File System Mounting Filter Driver for Windows 2000/Computer Associates International, Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp aswRdr.SYS (avast! TDI RDR Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp aswRdr.SYS (avast! TDI RDR Driver/AVAST Software)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp aswRdr.SYS (avast! TDI RDR Driver/AVAST Software)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@DeviceNotSelectedTimeout 15
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@GDIProcessHandleQuota 10000
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@Spooler yes
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@swapdisk
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@TransmissionRetryTimeout 90
Reg HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows@USERProcessHandleQuota 10000

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 malicious Win32:MBRoot code @ sector 156280323
Disk \Device\Harddisk0\DR0 PE file @ sector 156280345

---- EOF - GMER 1.0.15 ----




---------------------------------------------------
I'll be right back with bluescreenview

#6 johnbickerson

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Posted 24 May 2011 - 04:37 PM

==================================================
Dump File : Mini052411-02.dmp
Crash Time : 5/24/2011 12:34:46 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xbe9f7878
Parameter 2 : 0x00000005
Parameter 3 : 0x00000001
Parameter 4 : 0xf744dd7f
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+1d7f
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052411-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini052411-01.dmp
Crash Time : 5/24/2011 7:21:57 AM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0x00000001
Parameter 2 : 0x022b000a
Parameter 3 : 0x00000000
Parameter 4 : 0xa9bfe95c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052411-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#7 cryptodan

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Posted 24 May 2011 - 05:00 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#8 johnbickerson

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Posted 24 May 2011 - 06:02 PM

Done!

http://www.bleepingcomputer.com/forums/topic399375.html

#9 Budapest

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Posted 24 May 2011 - 06:27 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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