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Cannot Remove Anitivirus 2010

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#1 S K Y


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  • Local time:04:09 AM

Posted 20 May 2011 - 07:53 AM

Hi There,

Whilst looking through my 'Add or Remove Programs', I noticed Antivirus 2010. When i tried to remove the file the 'Run Installation Program' window pops up with the message:

"An error occured while trying to remove Antivirus 2010. You do not have access to \\.\globalroot\systemroot\system32\userinit.exe. You can specify the new uninstall program below."

I don't get any broswer redirections as per the common causes of this infection. However the 'Free Space' on my computer is disappearing rapidly and i cannot track where it goes. I have tried using CCleaner but to no avail.

Also, I have tried running the following programs but they all couldn't detect any infections:

  • Kaspersky TDSKiller
  • AVG Free 2011
  • Malwarebytes' Anti-Malware

Please help.

Many Thanks,

BC AdBot (Login to Remove)


#2 Orange Blossom

Orange Blossom

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  • Local time:12:09 PM

Posted 21 May 2011 - 11:38 PM


Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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