Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Reformatting : Last Resort / Will It Work? (0x000000d1)


  • Please log in to reply
3 replies to this topic

#1 johnybenson

johnybenson

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:03 PM

Posted 04 January 2006 - 04:33 PM

Ok, I have a big problem with my computer that seems pretty much unfixable.
Over the past week or so our computer has been randomly restarting when we try and play games on it, it comes up with the error:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xe16e7ebc, 0x000000ff, 0x00000000, 0x8223f3be). A dump was saved in: C:\WINDOWS\MEMORY.DMP.
(from Event Viewer)

Anyway this is a problem and we have no idea what to do about it, we installed Norton Internet Security 2006 2 days before this but I cant see how this is the cause of the problem, and we dont have any back-up anti-virus software to use instead. Our computer is Windows XP if that helps...

So im thinking of reformatting the computer as a last resort, I have done many system checks and nothing seems to work, my first question is: would this solve the problem do you think?
the next is: is there anything you know that may help me with this problem?

BC AdBot (Login to Remove)

 


#2 franktiii

franktiii

  • Members
  • 309 posts
  • OFFLINE
  •  
  • Local time:01:03 PM

Posted 04 January 2006 - 05:14 PM

Normally reformating will do away with viruses and malware, but it should be saved as a last resort.

Before reformating try posting a hijackthis log and see if someone can identify your problem(s). For instructions on how to do this go to:

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

#3 phawgg

phawgg

    Learning Daily


  • Members
  • 4,543 posts
  • OFFLINE
  •  
  • Location:Washington State, USA
  • Local time:10:03 AM

Posted 04 January 2006 - 05:39 PM

I'm thinking I had similar problems when I installed the SP2 beta.

I'd consider using the system restore to a date prior to the problems.

I'd do everything stated in the link franktiii gave ya.
Clean out your temporary files.
Clean out your temporary internet files.
Regarding those applications to download, update and install...
Run 'em. All of 'em Reboot several times.

Personally I'd install AVG free anti-virus and set the Norton 2006 aside,
(uninstall it temporarily) and use it again later perhaps.

I'd also download Ewido anti-malware and use it, too
http://www.ewido.net/en/

and A-squared, for that matter, also:
http://www.emsisoft.com/en/software/free/

Visit those online scans, observe the behavior while there.

Practice using the safe mode instead of normal mode when you do all that stuff.

Just remember no online connection will be available in safe mode,
but installs/running applications will work,
and even better since fewer drivers are running and that makes it easier for those applications to be effective at times.

So, do those things B4 posting, please.
It will be to your advantage.
After posting do very little to change anything and exercise patience. :thumbsup:

(Ask questions about this advice as a reply here if you like)

good luck.
a reformat might sound easier
but you'll need to know what to do in the future, anyway.
patiently patrolling, plenty of persisant pests n' problems ...

#4 acklan

acklan

    Bleepin' cat's meow


  • Members
  • 8,529 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Baton Rouge, La.
  • Local time:12:03 PM

Posted 04 January 2006 - 05:48 PM

Here are some freeware options recommended by myself and other members...

Antivirus (Run only one.)
AVG Free Edition Antivirus (I personally use)
Avast Home Edition Antivirus Freeware
AntiVir Personal Edition Classic Freeware
BitDefender 8 Free Edition

Antispyware
Microsoft AntiSpyware Beta (2000,and XP only)
Spybot Tutorial
AdAware SE Personal Edition Tutorial
SpyBlaster Tutorial
SpywareGuard Tutorial

Trojan Removal Tool
Ewido Anti-Malware After a 14 day trial it will not scan automaticily(2000, and XP only)(Features)
A Squared Free


I hope this will help. Oh yeah, and don't forget a firewall program and here are some other resources...


Online scans
Trendmicro's Housecall Internet Explorer Only
Trendmicro"s Housecall FoxFire Only
Panda's ActiveScan Internet Explorer Only
F-secure's Virus Scan Internet Explorer Only
SyGate's Trojan scan
eTrust Antivirus Web Scanner Internet Explorer Only

Removal Tools
Kaspersky Removal Tools
AVG Manual Virus Removal tool
MacAfee Stinger Virus Removal Tool
Symantec's Viurs Removal Tools
BitDefender Removal Tools Free

Firewalls(Run only one.)
Zone Alarm Free for Personal Use
SyGate Personal Free Edition (I personally use)
OutPost Firewall Free
Jetico Personal Free
Kerio Free Personal Firewall



Good luck.
"2007 & 2008 Windows Shell/User Award"




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users