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Spyware Infection


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#1 zooter

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Posted 19 May 2011 - 02:44 PM

The issue I'm having each day, when I boot up , in the lower right on the tray bar, there is a red shield with a white X in it, it says windows security alerts. to turn on auto updates but when I click on it to open windows security center, it wont let me turn on auto updates. Then when I run the SUPERantispyware it keeps finding this file System.BrokenFileAssociation. After I run the SUPERantispyware and remove that and then run the Malwarebytes' Anti-Malware it says nothing infected has been found until I reboot then it happens all over again. After I reboot it shows the same thing; a red shield with a white X in it, it says windows security alerts. to turn on auto updates but when I click on it to open windows security center, it wont let me turn on auto updates. Then when I run the SUPERantispyware it keeps finding this file System.BrokenFileAssociation.

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#2 boopme

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Posted 19 May 2011 - 03:45 PM

Hello please run these then rerun SAS and MBAM. DO NOT Reboot until after MBAM.

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

^^

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.


Try this with RKill.... download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Do not reboot your computer after running rkill as the malware programs will start again.

Now Run SAS and MBAM
post back the 2 scan logs,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 zooter

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Posted 19 May 2011 - 04:05 PM

when I try to run the Rkill it opens the black window then after a few seconds closes and gives me this log
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 05/19/2011 at 14:04:18.
Operating System: Microsoft Windows XP

Processes terminated by Rkill or while it was running:
xe

Rkill completed on 05/19/2011 at 14:04:25.

Edited by zooter, 19 May 2011 - 04:47 PM.


#4 boopme

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Posted 19 May 2011 - 06:55 PM

Can you run the 2 scanners after that?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 zooter

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Posted 19 May 2011 - 07:21 PM

yes just finished running SAS here is the log, (running MBAM now)
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/19/2011 at 05:15 PM

Application Version : 4.52.1000

Core Rules Database Version : 6968
Trace Rules Database Version: 4781

Scan type : Complete Scan
Total Scan Time : 02:25:43

Memory items scanned : 518
Memory threats detected : 0
Registry items scanned : 8859
Registry threats detected : 0
File items scanned : 41926
File threats detected : 1

Adware.Tracking Cookie
s0.2mdn.net [ C:\Documents and Settings\M Iudice\Application Data\Macromedia\Flash Player\#SharedObjects\NWFJ7YYN ]

#6 zooter

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Posted 19 May 2011 - 07:43 PM

here is the MBAM log. I still see the red shield with the white x in the tray bottom right
Malwarebytes' Anti-Malware 1.46

Database version: 4538

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/19/2011 5:31:41 PM
mbam-log-2011-05-19 (17-31-41).txt

Scan type: Quick scan
Objects scanned: 159127
Time elapsed: 9 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 19 May 2011 - 08:01 PM

Try NBAM again ,it didnt update.
Malwarebytes' Anti-Malware 1.46
Database version: 4538
Should be 1.50 and 6620

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 zooter

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Posted 19 May 2011 - 09:15 PM

ok updated and ran again
here is log
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6621

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/19/2011 7:15:03 PM
mbam-log-2011-05-19 (19-15-03).txt

Scan type: Quick scan
Objects scanned: 184413
Time elapsed: 7 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\M Iudice\Local Settings\Application Data\hub.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\M Iudice\Local Settings\Application Data\hub.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\M Iudice\Local Settings\Application Data\hub.exe" -a "C:\Program Files\Internet Explorer\IEXPLORE.EXE") Good: (iexplore.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 zooter

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Posted 19 May 2011 - 09:33 PM

also when I reboot, after running those, I still see the red shield with the white x in the tray bottom right

#10 boopme

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Posted 20 May 2011 - 12:48 PM

OK, please do one more scan.


the red shield with the white x in the tray bottom right

this usually means there is no antivirus installed. What is yor Antivirus?


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Edited by boopme, 20 May 2011 - 12:52 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 zooter

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Posted 20 May 2011 - 01:17 PM

I have McAfee Security Center. So is this windows security center it asks me to open a virus?
when I click the red shield to open the windows security center and click to turn on auto updates it says it cannot.
Here is the log from running the ESET scan
C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP201\A0038070.exe a variant of Win32/SlowPCfighter application deleted - quarantined

Edited by zooter, 20 May 2011 - 04:28 PM.


#12 zooter

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Posted 21 May 2011 - 04:29 PM

should i uninstall any of these programs? the Rkill, iexplore(rkill) etc

#13 boopme

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Posted 22 May 2011 - 09:46 PM

Yes you can remove whatever you want. Do you still find System.BrokenFileAssociation?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 zooter

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Posted 22 May 2011 - 11:23 PM

I still see the red shield with the white x in it, when I click on it to open the windows security center and click to turn on auto updates it says it cannot, still. How will I know if the System.BrokenFileAssociation is still here?

#15 boopme

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Posted 23 May 2011 - 12:36 PM

How will I know if the System.BrokenFileAssociation is still here?

That will show or not in the next SAS scan.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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