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hijacked emails


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#1 poppycat

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Posted 19 May 2011 - 11:09 AM

hello, i have twice recently had a problem with hotmail sending emails to everyone on my contact list , people are getting them but i am getting emails from postmaster@mail.hotmail.com saying these emails could not be delivered, i have malwarebytes which i run regular, i ran it today in safe mode but it said pc was clean, also my avg runs every day and it is clear, i have downloaded hijack this and have a log file and wwould like to ask if anyone could have a look at it and see if there is anything on there i should be worried about.
it may be that the problem is hotmail itself and not a virus, but i do not know how to stop it sending these emails, thank you for your help.Attached File  hijackthis.log   8.03KB   0 downloads

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#2 Elise

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Posted 28 May 2011 - 05:18 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 poppycat

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Posted 29 May 2011 - 04:28 PM

Hello and thanks for the reply, i have changed the password on my Hotmail, so far i have had no more problems, I still do not know how this was happening as my son did not know my password and my daughter has her own laptop and never uses this pc, and the emails were being apparently sent when no one was in my room ! they were NOT appearing in my sent emails folder, i was getting failed to send notifications, but the recipients were receiving them as i had a few replies from places like websites i had bought items off a long time ago, they were getting sent to everyone on my contact list , even my bank!
while i was waiting for a reply on here i changed my password and removed all my contacts apart from family and people i need to have my email address, so far like i said it has been ok, but it happened twice before with a few weeks between so it might happen again , i don't know, do you think it is worth going on with the instructions you have given or leave it and see if it happens again , thanks again.

#4 Elise

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Posted 30 May 2011 - 01:54 AM

In most cases mail addresses are hacked because you inadvertently clicked a phishing/tracking link in a mail or an Instant Messaging window. Another possibility is that you left your login details on a phishing site.

If things are running fine on your computer and this was the only problem, you should be okay. Be careful what links you click on, what sites you leave your mail/password on and never open mails/attachments that are of unknown origin.

regards, Elise


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#5 Elise

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Posted 07 June 2011 - 01:52 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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