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Computer freezes and sometimes the blue screen shows up!


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#1 urukai

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Posted 19 May 2011 - 03:28 AM

Hello all,

I have a pc since 2007 with the following characteristics:

Processor - Intel Core 2 Quad Q6600 Box;
Motherboard - Asus P5K Deluxe WiFi-AP
Mem Ram- OCZ DDR2 4GB PC2-6400 Gold GX XTC 5-5-5-12
Internal Harddrive - Seagate 500GB SATAII 16MB
Graphics- Sapphire HD2900XT 512MB
DVD/CD - LG DVD-RW GSA-H44N 18X
Tower - Thermaltake Soprano DX Black
Power Source - LC-Power 850W Arkangel V.2.2 140mm
Monitor - Samsung 206BW
SO - Windows 7 64bits

Earlier this year it started freezing when running new games and the fans made a lot of noise. After a while it started freezing all the time so I decided to clean it up. It had tons of dust that I removed and I even applied thermal paste MX3 to the processor. Everything went well for a few months but now the freezing has restarted. Basically, I turn it on and it freezes while doing small stuff like opening firefox or steam whithin a minutes. Normally the screen goes black but the lights in the tower stay on and the fans keep working. I have to manually reboot and then it just works normally with no more freezings.
This is a temperature scan that I made just before one of the freezes:
Posted Image


Sometimes a blue screen appears and the following error is issued:

Assinatura do problema:
Nome do Evento de Problema: BlueScreen
Versão do SO: 6.1.7601.2.1.0.768.3
ID de Região: 2070

Informações adicionais sobre o problema:
BCCode: 116
BCP1: FFFFFA8003DF94E0
BCP2: FFFFF88003A93408
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


I have all the lastest drivers installed.

Do you know the origin of the problem? How may I handle it?
Is it a software or hardware issue?

Thank you very much for all your help!

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#2 cryptodan

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Posted 19 May 2011 - 05:28 AM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 vanavat

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Posted 19 May 2011 - 11:57 AM

Total solution blue screen this site : http://com-com-siam.blogspot.com/2011/05/



Mod EDIT: Link is to personal blog, but the link is not in English. Reviewed translated version, then sent PM to OP advising of removal of post to topic on grounds that it is not in English and would be of little use to anyone who happened to click on it ~ Hamluis.

Edited by hamluis, 19 May 2011 - 01:18 PM.
Edited link, sent PM to poster, deleting post.


#4 Broni

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Posted 19 May 2011 - 08:56 PM

Your computer is clearly overheating.
Max temp for your CPU are listed at 60.3C (http://www.cpu-world.com/CPUs/Core_2/Intel-Core%202%20Quad%20Q6600%20HH80562PH0568M%20%28BX80562Q6600%29.html)
You're exceeding those temps.

Firstly, stop using computer immediately, as you can cause serious CPU damage.
Open the case, clean it well inside using a can of compressed air.
With the case open, turn it on and see, if all fans are running.

Post new SIW report.

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#5 derek.ellis

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Posted 20 May 2011 - 12:43 AM

yeah i have to second that your CPU might be overheating. I have an Intel Dual Core CPU and it normally runs about 30-C. I would not run your computer until you find out what is the cause of the overheating. Most of the times its a fan gone bad. And just because a fan is "running" does not mean that its working properly. It needs to mantain a minum RPM in order to draw the heated air away from the CPU. If the RPM is too low, its not working proplery.

Edited by derek.ellis, 20 May 2011 - 12:47 AM.


#6 urukai

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Posted 20 May 2011 - 03:26 AM

We need to know more about your BSODs...


Dear Cryptodan,

thank you for your help. I ran that programme however there was no report. Perhaps I have to run it after the happening of a blue screen. I will do it when it happens again but I have used the computer three times after posting this problem and it hasn't frozen a single time.

Your computer is clearly overheating.
Max temp for your CPU are listed at 60.3C (http://www.cpu-world.com/CPUs/Core_2/Intel-Core%202%20Quad%20Q6600%20HH80562PH0568M%20%28BX80562Q6600%29.html)
You're exceeding those temps.

Firstly, stop using computer immediately, as you can cause serious CPU damage.
Open the case, clean it well inside using a can of compressed air.
With the case open, turn it on and see, if all fans are running.

Post new SIW report.


Dear Broni,

thank you very much for your insight. I guess you nailed it and you just confirmed my suspicions that this was an overheating issue.
Regarding the possibility of causing serious CPU damage, I have to tell you that this freezing after overheating as happenened at least 50x times so I guess I have been very lucky.

As I said in the first post a couple of months ago I opened the tower, cleaned it and vacuum cleaned it. I applied thermal paste (MX3) and everything seemed fine. Surely, it wasn't enough.
I will try the canned air and I will check the fans however is there a software that monitors fans and tells if they are working properly?
Thank you very much to all, once again.
Uruk

#7 cryptodan

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Posted 20 May 2011 - 05:01 AM

I had a Core 2 Quad 6600 that ran at those same temps and it ran perfectly fine without any BSOD's and this was constant 24/7 being online with no sleep.

What stepping do you have? B0 or G3?

#8 urukai

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Posted 20 May 2011 - 05:06 AM

Dear Cryptodan,

I do not know what stepping. I will have to check back at home.

However, I can tell you that the processor was bought in August 2007.

#9 urukai

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Posted 20 May 2011 - 11:54 AM

Its stepping 7; Revision B3!

I have checked with CPU-Z.

Edited by urukai, 20 May 2011 - 11:58 AM.


#10 cryptodan

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Posted 20 May 2011 - 01:44 PM

Yeah your CPU is reaching the max CPU Temp as stated by Broni, you need to get better airflow?

#11 Broni

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Posted 20 May 2011 - 07:07 PM

cleaned it and vacuum cleaned it

Never use a vacuum cleaner to clean computer's interior.
It produces a lot of static electricity, which may kill some electronic components.
The only safe way to clean is to use a can of compressed air.

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