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winlogon encountered a problem and needed to close.


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#1 Neutron3

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Posted 19 May 2011 - 02:49 AM

Hi - I'm having a few issues with the computer. I'm coming home from work and finding my computer has rebooted. Getting this message in event viewer/applications. Faulting application winlogon.exe, version 0.0.0.0, faulting module wbemcomn.dll, version 5.1.2600.5512, fault address 0x0001745f. After I log-in, a screen pops up telling me this: winlogon.exe encountered a problem and needed to close.

I have no idea if this is a hardware issue, malware, virus or what have you. I'd appreciate any help. I'm a major fan of this site as you guys have helped me before.

Thank you in advance.

N3

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#2 Orange Blossom

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Posted 22 May 2011 - 08:30 AM

I'm moving this to the Am I Infected forum. What is your operating system?
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Neutron3

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Posted 22 May 2011 - 10:00 PM

Hi - Windows XP SP3/updates current. It doesn't quite feel like an infection . . . but if I actually knew, I wouldn't be on this site - so, I concur doctor - move me.

Thanks

N3

#4 Orange Blossom

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Posted 22 May 2011 - 11:08 PM

Hello,

Let's see if MBAM will find anything. Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 Neutron3

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Posted 24 May 2011 - 01:20 AM

Hi - I already had an updated Malwarebytes on my computer, so I ran it. Log below. One other strange thing going on with my computer: After I log on, it takes approx. 7 -12 minutes before my desktop actually arrives and is usable. This is very annoying to me, as I get off from shaving seconds from my boot times. I'm very curious as to what you find. Thanks again for donating your time to helping strangers like me who think it's the end of the world when our computer isn't running properly.

N3




Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6624

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

5/23/2011 10:47:19 PM
mbam-log-2011-05-23 (22-47-19).txt

Scan type: Quick scan
Objects scanned: 193789
Time elapsed: 6 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Budapest

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Posted 24 May 2011 - 10:20 PM

Please run the system file checker (SFC).

How to Use SFC.EXE to Repair System Files
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Neutron3

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Posted 26 May 2011 - 03:52 AM

Hi - Ran SFC, then updated to get back current. Still having same issue. Noticed that I'm getting this message in my event viewer/system consistently. The device, \Device\Harddisk0\D, has a bad block.

What do you suggest next?

N3

#8 Budapest

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Posted 26 May 2011 - 04:13 PM

Right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After itís finished it will restart into Windows automatically.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#9 Neutron3

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Posted 27 May 2011 - 01:29 AM

Hi Budapest-
I looked into the bad block issue I was having and decided to go to the Seagate home base. I found a little DOS program there that checks my HDD for bad blocks. It found about 30 or so and repaired them for me. The issues I was having are resolved. --- With your last instruction to me I can see you were taking me down that avenue next. Thanks for that and for the investment of your time.

Take care and have a nice Memorial Day weekend!

Sincerily

N3

#10 Budapest

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Posted 27 May 2011 - 02:44 AM

You're welcome.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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