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Slow computer, 2 iexplore.exe running


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#1 traini

traini

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Posted 18 May 2011 - 10:57 PM

Hello,

My system has recently run very slowly (opening new program, especially IE). I thought it might be a memory issue, but everything checks out OK with memtest86. I noticed that there are 2 instances of iexplore.exe running in the task manager, so I'm thinking something's up. I've done a complete virus check in safe more with Avira, which turned up nothing. Below is my hijackthis log. Any help would be greatly appreciated!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:52:54 PM, on 5/18/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Avira\AntiVir Desktop\sched.exe
E:\Program Files\Avira\AntiVir Desktop\avguard.exe
E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
E:\Program Files\Bonjour\mDNSResponder.exe
E:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
E:\Program Files\Avira\AntiVir Desktop\avshadow.exe
E:\Program Files\Java\jre6\bin\jqs.exe
E:\WINDOWS\system32\nvsvc32.exe
E:\WINDOWS\system32\svchost.exe
E:\Program Files\Canon\CAL\CALMAIN.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\system32\nvraidservice.exe
E:\WINDOWS\SOUNDMAN.EXE
E:\Program Files\Avira\AntiVir Desktop\avgnt.exe
E:\WINDOWS\system32\RUNDLL32.EXE
E:\WINDOWS\Logi_MwX.Exe
E:\WINDOWS\PixArt\PAC7302\Monitor.exe
E:\Program Files\iTunes\iTunesHelper.exe
E:\Program Files\Common Files\Java\Java Update\jusched.exe
E:\WINDOWS\system32\ctfmon.exe
E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
E:\WINDOWS\system32\wbem\unsecapp.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\iPod\bin\iPodService.exe
E:\WINDOWS\system32\dllhost.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Documents and Settings\New Computer\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - E:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - E:\Program Files\Google\GoogleToolbarNotifier\5.6.6209.1142\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - E:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [NVRaidService] E:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [avgnt] "E:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NeroFilterCheck] E:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "E:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [PAC7302_Monitor] E:\WINDOWS\PixArt\PAC7302\Monitor.exe
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "E:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [NBJ] "E:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Startup: RollerCoaster Tycoon 3 Registration.lnk = E:\Documents and Settings\New Computer\Local Settings\Temp\{7BB13B3C-AB7D-4F3B-A1A1-9F1AEF80D40F}\{907B4640-266B-4A21-92FB-CD1A86CD0F63}\ATR1.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = E:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Google Sidewiki... - res://E:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {000F1EA4-5E08-4564-A29B-29076F63A37A} (SOE Web Installer) - http://launch.soe.com/plugin/web/SOEWebInstaller.cab
O16 - DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} (Device Detection) - http://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://static.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {588031A3-94BF-4CDD-86D0-939F6F93910F} (FixItClient Class) - https://fixit.support.microsoft.com/ActiveX/FixItClient.CAB
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} (P3DActiveX Control) - http://panda-plugin.disney.go.com/plugin/win32/p3dactivex.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FB298ECE-4D17-414A-A5E8-FABC938796B2} (ActiveWebParts Illustration Viewer) - http://www.kohlerplus.com/_bin/AWSDrawingViewer.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - E:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - E:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - E:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - E:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - E:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - E:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - E:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - E:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe

--
End of file - 9031 bytes

Edited by hamluis, 19 May 2011 - 07:18 AM.
Moved from XP to Malware Removal Logs.


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#2 Elise

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Posted 28 May 2011 - 05:22 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 07 June 2011 - 02:01 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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