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Computer Freezing Shortly After Boot


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#1 Ginger`

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Posted 18 May 2011 - 07:31 PM

I have recently started having an issue with my Vista desktop. I've had it for almost 4(?) years and have had very few issues until now. Within the past couple days, my computer has decided to start freezing shortly after boot. I log in, everything seems fine. I let it set for a few minutes to make sure all the services have started. Then, I try to do something and it freezes. Something as simple as trying to get Google Chrome to open, or even Task Manager via the right-click menu on the Start bar. It doesn't completely freeze, though. I am still able to move my mouse around. It stays frozen for 5-15 minutes then unfreezes on its own and goes through all the things I told it to do. However, once I try to do something else, it'll freeze again. I have not installed anything recently, nor updated any of my drivers recently. I thought it my processor was overheating due to dust, so I blew it out. Didn't help. When it freezes, the processor light on the tower is solid. I am a Network Technician Assistant at a school district, so I know my computers fairly well. I've never had this problem, though. I was able to get Task Manager to open and it only shows my CPU usage to be 1-7%. I am completely out of ideas. Care to help a fellow out? If you need some more info, just ask.

EDIT: I forgot to mention that I have booted in Safe Mode and it worked perfectly fine. I ran a full virus scan which found nothing. I also ran a Boot-time Scan which also found nothing.

EDIT2: I was able to get Task Manager to stay open during one of the freezes. It's actively monitoring the CPU and Memory usage. CPU Usage is 1-3% and Physical Memory is 34%.

Edited by Ginger`, 18 May 2011 - 07:37 PM.


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#2 Broni

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Posted 18 May 2011 - 07:50 PM

Where was the last time, you cleaned inside the case, using a can of compressed air?

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#3 Ginger`

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Posted 18 May 2011 - 07:52 PM

Where was the last time, you cleaned inside the case, using a can of compressed air?


I cleaned it outside about an hour ago with a can of compressed air.

#4 Broni

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Posted 18 May 2011 - 07:56 PM

What do you mean by "outside"?

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#5 Ginger`

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Posted 18 May 2011 - 07:59 PM

I took it outside to clean it out, so as to not get the dust all in my house.

#6 Broni

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Posted 18 May 2011 - 08:02 PM

I see....LOL

With the case open, turn the computer on and see, if all fans are running.

If everything checks out and the computer is clean inside, try this...

While in Safe Mode....

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#7 Ginger`

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Posted 18 May 2011 - 08:28 PM

Yes, all the fans are running fine.

I did what you said and I'm still having the same issue.

#8 Broni

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Posted 18 May 2011 - 09:03 PM

Please, reverse all changes, you just made and...

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#9 Ginger`

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Posted 18 May 2011 - 09:46 PM

How am I supposed to run the DDS script if I can't even open My Computer without my computer freezing?

#10 Broni

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Posted 18 May 2011 - 10:02 PM

Safe Mode will be fine for now.
Let the malware people know.

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#11 hamluis

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Posted 19 May 2011 - 10:51 AM

MRL topic at http://www.bleepingcomputer.com/forums/topic398251.html/page__p__2254368#entry2254368 .

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Now that your log is properly posted, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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