Please post the complete results of your MBAM scan for review.
To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
Logs are saved to the following locations:
- Click the Logs Tab at the top.
- The log will be named by the date of scan in the following format: mbam-log-date(time).txt
-- If you have previously used MBAM, there may be several logs showing in the list.
- Click on the log name to highlight it.
- Go to the bottom and click on Open.
- The log should automatically open in notepad as a text file.
- Go to Edit and choose Select all.
- Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
- Come back to this thread, click Add Reply, then right-click and choose Paste.
- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd
The symptoms you describe can be indicative of a side effect
from the HDD Defrag family of rogue security programs
which changes file attributes to "hidden", making them appear invisible
so the user thinks some of their files have been deleted. Newer variants of the FakeHDD rogue delete Quick Launch and Start Menu items/folders.
See this example guide
which includes removal instructions and using unhide.exe
(Step 17), a tool which will remove the "hidden" attribute on all files and attempt to restore Quick Launch and Start Menu items to their proper location. When done you will need to restore the hidden attributes to those files manually. To do that, open Windows Explorer, go to Tools > Folder Options > View and make that change there.Note: Do not clean out your temporary files/folders until this issue is resolved
Should I run a Hijackthis log here?
HijackThis logs are not permitted
in this forum. Further, HijackThis only scans certain areas of a computer's system/registry
to help diagnose the presence of undetected malware in known hiding places. Therefore, it is limited in its ability to detect infection and generate a report outside these known hiding places and its log may not always reveal all the malware on a computer. As such, HijackThis has been replaced by other preferred tools
that provide comprehensive logs with specific details about more areas of a computer's system, files, folders and registry keys which may have been modified by malware infection.
Referrals are made to the "Preparation Guide
" and logs are then posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum
if we cannot assist you here or more powerful tools are required for disinfection.
Edited by quietman7, 19 May 2011 - 06:50 AM.