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computer seems to have a virus, but I can't find it using various tools


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#1 SuzieAnneAzul

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Posted 18 May 2011 - 06:08 PM

About two nights ago while downloading a video, my computer (Dell, Vista, 32 bit, 3GB) caught a virus that has completely disabled my Windows security center. I get a message when I try to turn it on that "The Security Center service can't be started". The virus has also turned off real-time scanning on McAfee and will not let me update it. A little bit after infection, everything appeared to be ok in normal mode except running slightly slower. In safe mode, the problem mentioned above is obvious. I did a system restore to a restore point from last week, but nothing really changed.

I have run scans with Spybot, Avast, Superantispyware, Malwarebytes, a non-updated McAfee, and tried rkill. None of these methods have produced any indication of an infection. Note: I downloaded and used these programs in safe mode with networking. Upon recommendation of someone on a different site after posting my problem, I downloaded and used Combofix (fortunately, it doesn't look like anything was seriously messed up from this possible unwise decision). I got a message that I needed to enter an administrator command prompt before and during the scan. After the scan, Combofix did not seem to find anything. So, I am now left to wonder what I have going on in my computer and what can be done about it.

I've had a similar problem in the past with a different computer and ended up with the infamous blue screen of death. I would like to avoid that with this computer, but I would also like to fix it without having to pay someone to do it for me.

Thanks in advance for any help


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#2 boopme

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Posted 18 May 2011 - 06:22 PM

Hello appears we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 SuzieAnneAzul

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Posted 18 May 2011 - 08:18 PM

re-posted in the logs topic with DDS log and Gmer log

#4 quietman7

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Posted 19 May 2011 - 06:44 AM

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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