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not sure if I got rid of the Essential Cleaner virus?


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5 replies to this topic

#1 titanfanman

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Posted 18 May 2011 - 05:29 PM

hi guys, my system is windows vista,I ran r-kill, I ran malwarebytes anti-malware. report showed no threats or problems found. this is the problem, or is it? I mean there is no question i had the virus, now how do i know its gone for sure??? when i tryed to run webroot it showed an error message instead of accessing program. I logged on to my bank site and it flashed a warning that webroot was denying access to an "advanced analytical site"?. that is what caused my concern. I then uninstalled webroot and ran rkill and antimalware in safe mode. are there any thouights or suggestions on how to know for sure all remnants are gone? thanks for your time, really

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#2 boopme

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Posted 18 May 2011 - 05:56 PM

Hello let's take one more look.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

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#3 titanfanman

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Posted 18 May 2011 - 07:53 PM

I scanned in safe mode, eset scan said there were no threats found so therefore no list of threats. so is this all that needs to be checked and is it safe to reinstall webroot or should i utilize something else? i use ccleaner, windows defender, malwarebytes, any guidance? again I thank you

#4 titanfanman

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Posted 18 May 2011 - 08:31 PM

also do I need to delete and replace the hosts file as requested by step 23 in the uninstall self guide thanls again

#5 boopme

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Posted 18 May 2011 - 08:32 PM

well looks clean. If you are running a paid for service then I would recommend ESET
The rest you have are good.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 boopme

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Posted 18 May 2011 - 08:37 PM

Yes that would be needed.
Is this XP or another?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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