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Vista Security 2011 Removal


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#1 gb71

gb71

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Posted 18 May 2011 - 01:25 PM

I am currently running Windows Vista and inadvertantly downloaded the Vista Security 2011 malware file yesterday. I had a malware issue before, and BleepingComputer.com was very helpful. So I'm hoping you can help me out this time!

As soon as the Malware hit, I restarted my computer in "safe mode with networking" mode. After doing that, I ran rkill. It did not report that it stopped any process. So I ran Malwarebytes and performed a full scan on my C: and D: drive. It detected 2 files and quarantined them. I deleted the files and restarted my computer.

When I logged into my user profile, I noticed two problems.

1. The program icons that normally appear in the lower right hand corner of my screen, such as McAfee Security Center, Secunia PSI, Dell Touchpad, and Dell Support were no longer there.

2. When I tried to run any of my normal executable programs, such as Mozilla, nothing would happen. If I clicked on an icon there would be no response. However, if I right-clicked on an icon, then "Start" would be among the options listed. If I clicked on "Start" the program would run.

I tried logging into a different user profile on my computer, and noticed that the icons missing from my personal profile were present and accounted for. They were just missing form my personal profile.

I did a search on "bleepingcomputer.com" for instructions on removing the Vista Security 2011 Removal malware, and noticed there was one step I did not do. I failed to run the FixNCR.reg program. So I downloaded it and tried to run it. However, when I did, I received the following message:

"Cannot import C:\Users\(user name)\Documents\FixNCR.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes".

I tried to run the program dds.scr to create a log, but was unsure what the instructions meant by disabling script blocking programs. I tried to run dds.scr, and got the message: "Windows cannot open the file PEV.DAT. To open this file, Windows needs to know what program you want to use". I also tried to run GMER, but got an error and blue screen, so I restarted my computer.

I also tried to manually search my registry for the files asssociated with this malware, and did not find any of them.

I'm at a loss for what to do next and would love your help.

1. Do you think I still have the Malware?
2. If the Malware is still present, what should I do?
3. If the Malware is gone, how do I restore the normal use of my executable files?
4. Why aren't my normal programs (e.g., McAfee, Secunia, etc.) appearing as icons in the lower right hand of my toolbar upon startup?

Thanks!

G. Bailey

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#2 Elise

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Posted 28 May 2011 - 05:24 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 07 June 2011 - 02:01 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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