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Trying to fix BSOD


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#1 andrewset

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Posted 18 May 2011 - 12:48 PM

I get one of two BSOD errors, seemingly at random:
BAD_POOL_HEADER
or
MULTIPLE_IRP_COMPLETE_REQUESTS
What can I do to find and fix the issue? I think there was something we're supposed to do to help you help us with BSODs, like run some program that reveals aspects of the system, or get some crash dump or something. If you could point me to that, I'll run it.
Thank you

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#2 Allan

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Posted 18 May 2011 - 12:49 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 andrewset

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Posted 18 May 2011 - 01:13 PM

The link isn't working for me, I get "Connection was reset"

edit: I googled it and will try to find it from another location
edit2: The program doesn't do anything when I open it, it doesn't start scanning. At the lower left it says "0 Crashes."

Edited by andrewset, 18 May 2011 - 01:19 PM.


#4 Allan

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Posted 18 May 2011 - 01:21 PM

Next time you get a blue screen please copy the ENTIRE contents of the screen and post it here.

#5 andrewset

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Posted 18 May 2011 - 01:45 PM

But I can't do anything during a BSOD except press the restart button on my PC..right?

#6 Allan

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Posted 18 May 2011 - 01:47 PM

Pencil and paper.

Need the blue screen error name and number and any referenced files or drivers.




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