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How to uninstall CA a/v.


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3 replies to this topic

#1 rpustelnik

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Posted 18 May 2011 - 11:45 AM

CA is ;isted in progam files, but not in control panel. The fix in microsoft does not list my problem, plus the discussion suggests poking around in registry, which I am reluctant to do.

Combofix was highly praised in my local paper and I'd like to get it.
Can you help?

I am just average skill (if that), on XP, sp3.

Thanks.
Dick

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 caperjac

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Posted 18 May 2011 - 11:55 AM

CA is ;isted in progam files, but not in control panel. The fix in microsoft does not list my problem, plus the discussion suggests poking around in registry, which I am reluctant to do.

Combofix was highly praised in my local paper and I'd like to get it.
Can you help?

I am just average skill (if that), on XP, sp3.

Thanks.
Dick

suggestions is that combofix is only to be used under the guidance of one of the pros in the bleeping computer security section .
http://www.bleepingcomputer.com/forums/forum79.html

My answers are my opinion only,usually


#3 cryptodan

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Posted 18 May 2011 - 12:08 PM

Have a look here: List of Anti-Virus Uninstallers?

#4 quietman7

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Posted 18 May 2011 - 06:18 PM

ComboFix will not run if CA anti-virus is installed as a protective measure against the actions of the scanning engine. This is because CA "falsely" detects ComboFix (or its embedded files) as a threat and may remove them. If some of these files are removed, ComboFix will not perform its routines properly and the developer has determined this can cause damaging or "unpredictable results". Normally this is avoided by temporarily disabling the anti-virus until ComboFix has been run but CA cannot be effectively disabled. As such, the developer has chosen not to allow his tool to run until the anti-virus is uninstalled first in order to avoid any potential problems. Please understand that this is an issue with the anti-virus and not with ComboFix.

If you uninstalled CA and ComboFix is still detecting it as present, then the uninstall most likely did not completely remove all traces of files/folders/registry entries which were created during the installation. You can download and use Opswat AppRemover - supported applications list. However, even after using vendor specific uninstallers and removal tools, they do not always do a comprehensive job and you still may need to manually remove folders and other remnants left behind.

Also be aware that no one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise due to complex malware infections, false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

Edited by quietman7, 18 May 2011 - 06:20 PM.

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