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'We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.'


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#1 Crued

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Posted 18 May 2011 - 04:47 AM

Hey, bit of a problem with the home computer.

Ive tried booting in safe mode, last known working configuration, and normal mode but they all just reboot the computer and go back to the same screen that says sorry for the ..

The PC came with Xp already installed on it so no boot discs, ive been onto the XP site and got a service pack 3 recovery disc which i will try in abit.

This as happened, im assuming, because of a power cut about half hour ago. I dont want to lose any files either, alot of stuff i wouldnt be able to get back.

Can anyone help at all? Been able to borrow sisters laptop to get on the net.

Thanks



EDIT: Been into bios and changed the first boot device to HL-DT-STDVD-ROM (only other things listed are Hard disk, realtek boot agent). Saved and exited, computer reboots, black screen that says Boot from CD : comes up, the computer restarts itself and goes back to the 'We apologize....' screen.
Just keeps rebooting itself with no decent outcome.

Edited by Crued, 18 May 2011 - 05:11 AM.


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#2 petewills

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Posted 18 May 2011 - 06:21 AM

You can start with chkdsk /r from the Recovery Console.

Download Recovery Console, Bootable ISO - http://www.webtree.ca/windowsxp/repair_xp.htm

Go to Line:

How To Create a bootable CD to access the Recovery Console;

Download the ISO and burn to a CD.

Enter setup, Set BIOS to boot from CD drive, if not already set that way.

How to use CHKDSK in the XP Recovery Console - http://pirules3.14.googlepages.com/recovery_console_chkdsk
( XP CD = your newly created bootable CD ).

If you want to protect your data first, download a Linux distribution ISO and create a Live CD.
Boot with the Live CD and you can then copy off your data to a backup drive, flash drive, whatever.

#3 Crued

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Posted 18 May 2011 - 06:40 AM

Just downloaded the linux/knoppix iso and put it on a cd but it still wont boot from a CD. Again ive made sure that the boot bios is set to DVD drive, there isnt an option for the CD drive tho. The screen turns black and reads Boot from CD : and then returns to the 'We apologize...' screen.

The PC is still firing up and making the usual loading noises.

#4 petewills

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Posted 18 May 2011 - 06:46 AM

Excuse me for asking, did you burn the ISO or just put the ISO file on a CD.
You may have to try another distribution.

Edited by petewills , 18 May 2011 - 06:47 AM.


#5 Crued

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Posted 18 May 2011 - 07:05 AM

It would seem that the laptop hasnt got burning software, forgot to check. Downloaded an iso burning program and seems to have worked. Thanks, now to figure this linux program out.

Is there a site that walks you through it step by step that you know of?

Ill post another update in a while.

#6 petewills

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Posted 18 May 2011 - 07:13 AM

There should be instructions on the site where you got the distribution.
I only have the Linux Mint 10 distro.

However, when you run the program from the CD, you should get a screen with icons or links and it should be possible to find your way around.

If the program doesn't recognise all your drives, you can try another distro. I can confirm that the Mint distro recognises everything.

#7 Crued

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Posted 18 May 2011 - 07:37 AM

Am i right in assuming this program will alow me move the files i want onto a new partition and then i can reformat the computer while the files ive moved are safe? Or will it allow you me to burn the files i want to keep?

An external hard drive would be a god send, ive always put off buying one.

#8 petewills

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Posted 18 May 2011 - 07:45 AM

I don't think so and I would not take the risk either, if it were possible. I have only ever copied files off to an external disk or flash drive.

#9 petewills

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Posted 18 May 2011 - 08:00 AM

You could post in the Linux Live forum.
There will be members who are regular Linux users, not casual like me and they can answer your questions fully.

#10 Crued

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Posted 18 May 2011 - 08:18 AM

Ok, thanks alot for you help! Managed to find all the files properly but, as you said, i dont really want to run any windows programs incase it messes it all up.

#11 Crued

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Posted 18 May 2011 - 11:03 AM

Ok so i borrowed an external from a friend and ive backed everything up that i wanted backing up.

Ive downloaded and burned the ISO from the link above and it wont load. Any suggestions?

#12 petewills

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Posted 18 May 2011 - 11:31 AM

Try this download and again burn, not copy to a CD:

http://www.thecomputerparamedic.com/files/rc.iso

#13 Crued

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Posted 18 May 2011 - 11:55 AM

Really strange it will let me boot up with knoppix but not any of these others. Ive tried both disc drives aswell.

#14 petewills

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Posted 18 May 2011 - 12:13 PM

Inspect your CD (from the 2nd burn - rc.iso)

Should show in Explorer as 'Recovery CD'
2 'WIN' files on root
Should have I386 Folder (222 items) and System32 subfolder (2 items)

Should get message:

'Press any key to boot from CD'

I'd try a few times, although I expect you have. Sometimes, it takes a while to pick up.

(I've just burned it and it works for me, so the download is OK).

Edited by petewills , 18 May 2011 - 12:14 PM.


#15 Crued

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Posted 18 May 2011 - 12:18 PM

Ive managed to get onto it, but when i press R it only shows J:\minint.. no C:\??




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