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Computer freezes then BSOD after user reboots


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#1 Sam425

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Posted 17 May 2011 - 11:59 PM

Hello,

My computer froze while was playing a video game and I was was forced to manually restart the computer. MY OS (Win xp 64 bit) loaded, I logged into my account, and then I got a BSOD while the OS was still loading up the startup programs that would normally appear on the bottom right part of the screen. Unfortunately, I wasn't able to write down the message from the BSOD before it disappeared. After the BSOD, I was able to reload my OS again with no problems.

I've been experiencing these hard locks a few times it has always occurred while this game has been running. I've contacted the game's technical support department but they have not been helpful. As far as the BSOD, this is the first one that I've had for a while. The other crashes were hard locks with no messages. I'm uncertain if the the hard lock is the same issue as the BSOD or two different issues. Any help or advice would certainly be appreciated.


-Sam

Windows XP Professional x64 Edition Version 2003 SP2
AMD Phenom II X4 945
6 GB Ram



Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\Sam\Desktop\Mini051711-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
*** WARNING: Unable to verify checksum for ntkrnlmp.exe
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.101019-0340
Machine Name:
Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d4140
Debug session time: Tue May 17 20:26:42.156 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:04.390
*** WARNING: Unable to verify checksum for ntkrnlmp.exe
Loading Kernel Symbols
...............................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80001293cc1, fffffadf558ff150, 0}

Probably caused by : ntkrnlmp.exe ( nt!HvpGetCellMapped+b8 )

Followup: MachineOwner
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#2 Allan

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Posted 18 May 2011 - 07:26 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Sam425

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Posted 18 May 2011 - 10:58 AM

EDIT: Removed all but .dmp file data ~ Hamluis.


==================================================
Dump File : Mini051711-01.dmp
Crash Time : 5/17/2011 8:28:11 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`01293cc1
Parameter 3 : fffffadf`558ff150
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2e890
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini051711-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini050511-01.dmp
Crash Time : 5/5/2011 8:22:15 PM
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffffa80`000aa010
Parameter 3 : 00000000`006bf000
Parameter 4 : 00000000`00000250
Caused By Driver : wdmaud.sys
Caused By Address : wdmaud.sys+11d51b70
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini050511-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini050311-02.dmp
Crash Time : 5/3/2011 8:34:31 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`01293cc1
Parameter 3 : fffffadf`569e4150
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2e890
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini050311-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini050311-01.dmp
Crash Time : 5/3/2011 8:32:40 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`01293cc1
Parameter 3 : fffffadf`56649150
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2e890
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini050311-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini031111-01.dmp
Crash Time : 3/11/2011 1:13:51 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000002c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffadf`58f2a570
Caused By Driver : HTTP.sys
Caused By Address : HTTP.sys+1a1e570
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini031111-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini021111-01.dmp
Crash Time : 2/11/2011 10:18:52 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000002c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffffadf`58f8f570
Caused By Driver : mrxdav.sys
Caused By Address : mrxdav.sys+16b0570
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini021111-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini122809-01.dmp
Crash Time : 12/28/2009 10:03:49 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`012839e7
Parameter 3 : fffffadf`5d47f100
Parameter 4 : fffffadf`5d47eb10
Caused By Driver : CTEXFIFX.SYS
Caused By Address : CTEXFIFX.SYS+3c62320
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122809-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini122609-01.dmp
Crash Time : 12/26/2009 9:25:06 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`0000121a
Parameter 3 : 00000000`00450034
Parameter 4 : fffffa80`0162f860
Caused By Driver : CTEXFIFX.SYS
Caused By Address : CTEXFIFX.SYS+1111d200
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122609-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini122209-01.dmp
Crash Time : 12/22/2009 3:34:29 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff97f`ff0af47b
Parameter 3 : fffffadf`57588f50
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+af47b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini122209-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

==================================================
Dump File : Mini112709-01.dmp
Crash Time : 11/27/2009 2:48:22 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffffa80`00269000
Parameter 2 : 00000000`00000000
Parameter 3 : fffff97f`ff180344
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2e890
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini112709-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 3790
Dump File Size : 163,840
==================================================

Edited by hamluis, 18 May 2011 - 12:55 PM.





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