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Start menu vanished and desktop files gone

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2 replies to this topic

#1 lukethomas


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Posted 17 May 2011 - 09:48 PM

My start menu is missing office and other essential programs. Also, all my files are gone off my computer which were stored on the desktop. I also have numerous keylogger and other malware according to a My Clean PC salesperson. I ran Malware bytes Anti-malware but that hasn't resolved the whole problem. What else should I do? I can't really spend a lot of money on fixing these issues.


Edited by Budapest, 17 May 2011 - 10:21 PM.
Moved from Win7 ~Budapest

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#2 TechSafer


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Posted 18 May 2011 - 08:22 AM

Head over to this site: Here

Burn the ISO using IMGBurn or other preferred burning tool of your choice.

Reboot your PC and Press the key for Setup. Find the boot options in Setup and configure the CD/DVD drive to have priority at boot.

Insert your Kaspersky Disc you just burned and Save and Exit Setup. You should arrive at the rescue disc interface where you can update Kaspersky scanner and then Scan your PC.

Hope this Helps

Louis :)

#3 hamluis



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Posted 18 May 2011 - 09:10 AM

While using a rescue disk...may be of some value, if it is able to run...the appropriate action for malware is to seek knowledgeable assistance.

My Clean PC...see following links:




You are now in the correct forum for seeking assistance from BC Staff personnel...re your malware issues.


Edited by hamluis, 18 May 2011 - 09:11 AM.

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