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Graphics Problem After Upgrade to Windows 7


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#1 Ukanuka

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Posted 17 May 2011 - 09:14 PM

Hello, I recently upgraded from Windows Vista to Windows 7 64bit, and it seems that every video I watch now gives me a very pixely picture and its not as clear as it was when I had Windows Vista, I have the following video card: ATI Mobility Radeon HD 4300 Series

My Laptop is: NP-R522 Samsung, and I bought it a year ago.

I have been getting some help with it in another topic in this forum: http://www.bleepingcomputer.com/forums/topic394120.html/page__st__15

snemelk suggested that I posted a post here to get more help with people that are more knowledgable in this aspect, but I thank him for most of my help so far :D

Thank you

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#2 Broni

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Posted 17 May 2011 - 10:20 PM

I assume, you upgraded form Vista 64-bit to Windows 7 64-bit?

Did you try to go to Samsung site and see, if they have video driver for Windows 7?

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#3 Ukanuka

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Posted 17 May 2011 - 11:19 PM

That is a Good question.. I am not sure, I don't think I actually did an upgrade I did a clean install of Windows 7 64bit Professional.

#4 Broni

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Posted 17 May 2011 - 11:23 PM

Go here: http://www.samsung.com/us/support/downloads/NP-R522
Click on "Drivers" tab.
Download and install:
Windows 7(32bit,64bit) 23-Oct-2009 Chipset (Driver) (ver.9.1.1.1019)
Windows 7(64bit) 07-Jun-2010 VGA(Graphics),INTEL (Driver) (ver.8.15.10.2104)
In that order.

Edited by Broni, 17 May 2011 - 11:23 PM.

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#5 Ukanuka

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Posted 18 May 2011 - 12:53 AM

Everytime I try to install Windows 7(64bit) 07-Jun-2010 VGA(Graphics),INTEL (Driver) (ver.8.15.10.2104)

I get this error message: This computer does not meet the minimum requirements for installing the software

Which is very weird.. because I am SURE mine is a 64bit..

So I am not sure what the problem is..

#6 The Philosopher

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Posted 18 May 2011 - 03:02 AM

You can find your answer here. It's an very interesting read. How to geek site explains what is the difference between 32-bit and 64-bit. There you will also find the application to test your computer if it is compatibile with 64-bit operating systems. I did it myself once...

With Regards,

Joshua

#7 Ukanuka

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Posted 18 May 2011 - 10:18 AM

Hey Joshua,

I just checked and it says: This processor does offer 64-bit modes of operation. This means that this system is able to run the significantly more secure 64-bit versions of Microsoft's Windows XP and Vista operating systems.

for the Hardware D.E.P it says it is OFF?

and for Hardware Virtualization it says NO

So I guess my program does support 64 Bit :)

#8 cryptodan

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Posted 18 May 2011 - 12:02 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#9 Broni

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Posted 18 May 2011 - 06:27 PM

This processor does offer 64-bit modes of operation

It means just that. It does not mean your Windows version is 64-bit.
Follow cryptodan's advice and we'll find out.

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#10 The Philosopher

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Posted 20 May 2011 - 03:14 AM

It it says like this, it means that it's not possible

Posted Image

I've had Hardware DEP positive, but hardware virtualization negative, so I cannot install 64-bit

You must have all categories positive

#11 Ukanuka

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Posted 21 May 2011 - 10:36 AM

Here is my picture from Speccy
http://speccy.piriform.com/results/igqpH5hmxrAk2XzLEYhWQMp

Thank you :)

#12 Broni

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Posted 21 May 2011 - 11:12 AM

You do have 64-bit Windows.

1. Did chipset driver install fine?

2. There is some discrepancy regarding your video driver.
According to Samsung site, you have Intel video chip, but according to Speccy report, you have ATI Mobility Radeon HD 4300 Series

Now, when I go to AMD site to get ATI driver: http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.4.2&product=2.4.2.3.32&contentType=GPU+Download+Detail&ostype=Windows+7+-+64-Bit+Edition&keywords=&items=20 it doesn't present me with any driver.
I'm not sure, if there is a problem with their search, or something else.
It may be not compatible with 64-bit.

I'd like to double check your specs....

Download System Information for Windows: http://www.gtopala.com/siw-download.html to your Desktop.
Get SIW Without Installer (English-Only).
Double click on siw.exe to run the program.
Go File>Create Report File>HTML
Save the file to known location.
Zip the file, and attach it to your next reply.

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#13 Ukanuka

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Posted 21 May 2011 - 11:58 AM

Here it is, Thanks very much!

I am sure I have an ATI Radeon cause I got the cool Awesome Sticker! lol!

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#14 Broni

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Posted 21 May 2011 - 12:22 PM

That confirms, but after extended search it looks like no driver for Windows 7, not to mention 64-bit, exist.
I couldn't even find a driver for Vista.
How old is this laptop?

You never said:

1. Did chipset driver install fine?


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#15 Ukanuka

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Posted 21 May 2011 - 12:46 PM

The Chipset Driver Installed Fine!, it never gave me a problems.
Windows 7(32bit,64bit) 23-Oct-2009 Chipset (Driver) (ver.9.1.1.1019) <-- That One Said it was fine

But when I tried to install the driver for the Video it gave me a problem
Windows 7(64bit) 07-Jun-2010 VGA(Graphics),INTEL (Driver) (ver.8.15.10.2104) <- this one wouldn't start

I bought this laptop September 05, 2009 and I still have the Protection Plan for it for another Year.

Edited by Ukanuka, 21 May 2011 - 12:47 PM.





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