Both have failed me on multiple occasions and this most recent one really annoyed me. Windows XP machine took me some 10 hours to troubleshot, identify, and fix (with the help of this forum, thank you!)
(the problem in question was windows recovery virus/malware, the headache started after windows recovery was removed but malware caused hijacked google searches and audio ads playing in the background)
I understand that if a virus is THAT new (within 24-48 hours), it might not be detected. But I have had instances where I would upload files I believe to be the problem to virustotal.com and only see that some 5-6 virus scanners detect a problem....
It might be wishful thinking that an antivirus/anti malware solution might work all of the time but if a virus has manual removal instructions from 3 weeks ago, I would think that Trend Micro and Symantec would be able to at least DETECT and FIX it.
Edited by realized, 17 May 2011 - 04:56 PM.