Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

startup repair??


  • This topic is locked This topic is locked
8 replies to this topic

#1 tfkjenks

tfkjenks

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:51 PM

Posted 17 May 2011 - 01:02 PM

My Presario CQ56 is having issues starting up!
When I turned it on a window popped up named "windows error recovery" with in that it says

"windows failed to start. a recent hardware or software change might be the cause.

IF windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. if power was interrupted during startup, choose stat windows normally."

The two options i have are launch startup repair or start windows normally. if i do start windows normally it goes to a blue screen with sun rays shining down from the top. when i did launch startup repair it went to the same screen but after a while a repair window opened and started its thing. It did this literally for days and did nothing else.

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:51 AM

Posted 17 May 2011 - 07:58 PM

Do you have Windows 7 DVD?

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 tfkjenks

tfkjenks
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:51 PM

Posted 17 May 2011 - 08:08 PM

I dont believe so. It is my parents computer and they brought it to me to fix. I cannot even get it to open in safe mode so I am not sure what to do now. It has windows 7 but I dont think it is anything special

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:51 AM

Posted 17 May 2011 - 08:14 PM

Please, ask you parents what led to this situation.
Happened all of sudden?
Any recent changes to the computer?
Possible infection?

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 tfkjenks

tfkjenks
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:01:51 PM

Posted 18 May 2011 - 05:34 PM

My dad Said that my niece was playing a game online. a while later they came back to use it and it was on that screen I described before. not really any changes recently. I installed avast and malwarebytes on it about a month ago. I guess it could be an infection. If it is I dont know how I am going to get rid of it.

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,754 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:51 AM

Posted 18 May 2011 - 07:22 PM

I'll report this topic to people, who deal with this type of situation.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 Farbar

Farbar

    Just Curious


  • Security Developer
  • 21,723 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:08:51 PM

Posted 19 May 2011 - 11:20 AM

Hi tfkjenks,

I will assist you with the your issue.

  • Please tell me what else you have done beside running startup repair.
  • For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Scan your computer's memory for errors.
    Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,530 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:51 PM

Posted 19 May 2011 - 12:28 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logss forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Farbar

Farbar

    Just Curious


  • Security Developer
  • 21,723 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:08:51 PM

Posted 24 May 2011 - 11:17 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users