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acer aspire 5610 restarting


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13 replies to this topic

#1 lee-stoke

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Posted 17 May 2011 - 10:49 AM

hi. Any help would be greatly appriated. I have a problem with my acer aspire 5610, it ofter struggles to start. it gets as far as logging in then restarts. the problem all started when i put windows 7 on it, later i found that acer do not advice this os for this machine so i put vista ultimate on but the problem remains. I have cleaned the heat sink and renewed the heatsink paste also changed the ram for some i had lieing around. when the laptop does fully boot and your in windows, most of the time stays on and will be fine for days as it hibinated and wakes fine. If it crashes or updates i have the starting problem again.

Any one have any ideas what the problem maybe?

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#2 Allan

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Posted 17 May 2011 - 10:51 AM

Did you format the drive before installing Vista? And after installing it, did you download and install all of the proper drivers starting with the chipset driver?

What happens when you boot to safe mode?

#3 lee-stoke

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Posted 17 May 2011 - 10:57 AM

Thanks for your reply. Yes i did format it was a clean install. I am pritty sure i did install the chipset drivers but i can always go back a install them again if you think it may help. Will do it now!

#4 lee-stoke

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Posted 17 May 2011 - 10:59 AM

I think it may start in safe mode but can't be certain shall try if the problem happens when i restart.

#5 Allan

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Posted 17 May 2011 - 10:59 AM

No, I don't think it's the cause of your problem but I want to make sure the system was properly and fully installed before going further. Easy enough to check - open device manager and see if there are any errors.

#6 lee-stoke

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Posted 17 May 2011 - 11:05 AM

Device manager does nt show any driver problems.

#7 Allan

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Posted 17 May 2011 - 11:06 AM

Okay. And again, what happens if you boot to safe mode. Do you have the same issue?

#8 lee-stoke

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Posted 17 May 2011 - 11:16 AM

Thanks for your help Allan. Have restarted twice and its started fine so shall have to try starting in safe mode the next time it happens. I am pritty certain that when it happens if i start in safe mode with networking it starts fine then usally if i restart again it will boot normally. I think i have read some where a hard disc on its way out will cause my comp to restart is this likely as i haven't noticed any other read write issues.

#9 lee-stoke

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Posted 17 May 2011 - 02:29 PM

Yes it does work in safe mode when it wont start normally. no idea if this ralevent but what made it shut down and start the problem this time was youtube but some times just starting ie or firefox will cause it.

#10 curetecjames

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Posted 18 May 2011 - 11:01 AM

Hi Lee,

Can you check Event Viewer and see if it's rebooting for a partiluar reason? Start > Eventvwr paste in what you find.

Look for the items labelled error or warning from the applications you we're using when the laptop rebooted, might provide some clues.
James

#11 Allan

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Posted 18 May 2011 - 11:30 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#12 lee-stoke

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Posted 18 May 2011 - 03:24 PM

Hi Blue screen view does nt show any crashes. event viewer shows lots of errors from some thing called "sidebyside"

Log Name: Application
Source: SideBySide
Date: 18/05/2011 20:47:35
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
Activation context generation failed for "C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.42_none_d6c3e7af9bae13a2\MFC80U.DLL". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">33</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:47:35.000Z" />
<EventRecordID>4018</EventRecordID>
<Channel>Application</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.42_none_d6c3e7af9bae13a2\MFC80U.DLL</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



There is also these but far fewer of them.

Log Name: System
Source: Microsoft-Windows-Bits-Client
Date: 18/05/2011 20:47:49
Event ID: 16393
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: lee-PC
Description:
BITS has encountered an error communicating with an Internet Gateway Device. Please check that the device is functioning properly. BITS will not attempt to use this device until the next system reboot. Error code: 2147747073.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Bits-Client" Guid="{ef1cc15b-46c1-414e-bb95-e76b077bd51e}" />
<EventID>16393</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:47:49.999Z" />
<EventRecordID>21700</EventRecordID>
<Correlation />
<Execution ProcessID="1308" ThreadID="4000" />
<Channel>System</Channel>
<Computer>lee-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ErrorCode">2147747073</Data>
</EventData>


Log Name: Application
Source: Microsoft-Windows-Search
Date: 18/05/2011 20:47:53
Event ID: 3013
Task Category: Gatherer
Level: Error
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
The entry <C:\USERS\LEE\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\LIFURA5B.DEFAULT\CACHE\0\41> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" />
<EventID Qualifiers="49152">3013</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:47:53.000Z" />
<EventRecordID>4026</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="ExtraInfo">

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
</Data>
<Data Name="Entry">C:\USERS\LEE\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\LIFURA5B.DEFAULT\CACHE\0\41</Data>
</EventData>
</Event>


another

Log Name: System
Source: bcm4sbxp
Date: 18/05/2011 20:46:14
Event ID: 4
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="bcm4sbxp" />
<EventID Qualifiers="32773">4</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:46:14.538Z" />
<EventRecordID>21600</EventRecordID>
<Channel>System</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\NDMP5</Data>
<Data>Broadcom 440x 10/100 Integrated Controller</Data>
<Binary>00000000020030000000000004000580000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

another
Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 18/05/2011 20:45:39
Event ID: 6000
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Wlclntfy" />
<EventID Qualifiers="32768">6000</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:45:39.000Z" />
<EventRecordID>3914</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data>GPClient</Data>
<Binary>D9060000</Binary>
</EventData>
</Event>


another
Log Name: System
Source: Service Control Manager
Date: 18/05/2011 20:40:43
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error:
A device attached to the system is not functioning.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:40:43.000Z" />
<EventRecordID>21567</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Network Store Interface Service</Data>
<Data Name="param2">NSI proxy service</Data>
<Data Name="param3">%%31</Data>
</EventData>
</Event>

another

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 18/05/2011 20:40:16
Event ID: 10005
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10005</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:40:16.000Z" />
<EventRecordID>21553</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">1084</Data>
<Data Name="param2">WSearch</Data>
<Data Name="param3">
</Data>
<Data Name="param4">{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}</Data>
</EventData>
</Event>


another

Log Name: Application
Source: Microsoft-Windows-EventSystem
Date: 18/05/2011 20:39:41
Event ID: 4609
Task Category: Event System
Level: Error
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />
<EventID Qualifiers="49152">4609</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>16</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:39:41.000Z" />
<EventRecordID>3908</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp</Data>
<Data Name="param2">45</Data>
<Data Name="param3">8007043c</Data>
</EventData>
</Event>

another

Log Name: System
Source: PlugPlayManager
Date: 18/05/2011 20:39:10
Event ID: 263
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: LEE-PC
Description:
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="PlugPlayManager" />
<EventID Qualifiers="32768">263</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:39:10.000Z" />
<EventRecordID>21543</EventRecordID>
<Channel>System</Channel>
<Computer>LEE-PC</Computer>
<Security />
</System>
<EventData>
<Data>TabletInputService</Data>
</EventData>
</Event>

another

Log Name: System
Source: EventLog
Date: 18/05/2011 20:39:10
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
The previous system shutdown at 20:37:27 on 18/05/2011 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:39:10.000Z" />
<EventRecordID>21539</EventRecordID>
<Channel>System</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data>20:37:27</Data>
<Data>18/05/2011</Data>
<Data>
</Data>
<Data>
</Data>
<Data>139</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DB07050003001200140025001B004301DB07050003001200130025001B004301100E00003C00000001000000100E000000000000080700000100000000000000</Binary>
</EventData>
</Event>

another

Log Name: System
Source: EventLog
Date: 18/05/2011 20:35:36
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
The previous system shutdown at 20:13:25 on 18/05/2011 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:35:36.000Z" />
<EventRecordID>21441</EventRecordID>
<Channel>System</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data>20:13:25</Data>
<Data>18/05/2011</Data>
<Data>
</Data>
<Data>
</Data>
<Data>12460</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DB0705000300120014000D001900F401DB0705000300120013000D001900F401080700003C0000000100000008070000000000008403000001000000051F0100</Binary>
</EventData>
</Event>


</Event>


another

Log Name: System
Source: bcm4sbxp
Date: 18/05/2011 20:35:24
Event ID: 4
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: lee-PC
Description:
Broadcom 440x 10/100 Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="bcm4sbxp" />
<EventID Qualifiers="32773">4</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-18T19:35:24.831Z" />
<EventRecordID>21440</EventRecordID>
<Channel>System</Channel>
<Computer>lee-PC</Computer>
<Security />
</System>
<EventData>
<Data>\Device\NDMP5</Data>
<Data>Broadcom 440x 10/100 Integrated Controller</Data>
<Binary>00000000020030000000000004000580000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>



this all means nothing to me any help would be great.

#13 Allan

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Posted 18 May 2011 - 03:43 PM

I suggest you post in the Am I Infected Forum.

#14 lee-stoke

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Posted 19 May 2011 - 01:40 AM

Just to update. I updated Microsoft visual c++ and found a service pack for it. Not sure why windows update never offered these, in any case this seems to have stopped the sidebyside error. Fingers crossed this might resolve my problem.

Thanks for pointing me in the right direction guys.




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