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Hard Error after SuperSpyWare


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#1 dsmbucky

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Posted 17 May 2011 - 05:08 AM

Hopefully, I will again find help for a computer issue here!

I found that I was having a problem with one of our computers. It was opening a Blank Window and showing Hello4 issues. I used Malwarebytes Anti-Malware and it got rid of a bit - but not the culprit. I turned to SUPERAntiSpyWare and it found 232 detections. The next step was to delete those. I did. It had to reboot for one. This is where things get ugly. I was running in SAFE Mode and tried doing that again on the reboot. It rendered all desktop icons with an EXE extension useless. My thought was - perhaps the program would do that so on re-boot nothing would start. But because in Safe mode - it was a problem?? I rebooted again - not in Safe Mode - same problem - no EXE's will run. It gives the error that it needs to find an association for that file type. Eventually, it got a BSOD with a Hard Error.

Since it was the middle of the night - I turned it off and now turn to this forum for help.

Thanks!

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#2 quietman7

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Posted 17 May 2011 - 08:21 AM

Please download SREng2 (System Repair Engineer) and save to your desktop.
  • Create a new folder on your hard drive called Sreng2 (C:\Sreng2) and extract (unzip) the file there.
    Vista/Windows 7 users refer to these instructions.
  • Open the folder and double-click on SREngLdr.EXE to launch it.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If you receive an alert that a program update is available, just click OK to ignore.
  • Select System Repair from the left pane.
  • Click on File Association.
  • Select all entries that have an 'Error status' as shown in this example and click Repair.

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  • Exit SREng and reboot the computer.

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#3 dsmbucky

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Posted 18 May 2011 - 03:15 AM

Copied this to a CD and moved to the infected computer. It will not run because it is an EXE file and this is one of the file types that doesn't have an association.

#4 quietman7

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Posted 18 May 2011 - 08:04 AM

Please download FixExe.reg and save it to your Desktop.
  • Double-click on that file to run.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Choose "Yes" when prompted to add it into the registry.
  • Once that is completed you should be able to run other programs.

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