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Windows Update

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#1 actualizing


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Posted 16 May 2011 - 10:34 PM

Good Day,

I have been trying to figure out, along with the technical administrators at my college, how to install updates that keep running the error code despite the fact that I've tried the FIXIT solution and the DOS command to change administrator, etc. I realize that the code says I do not have access to the updates but I am the sole administrator of this 32-bit Intel Core 2 Dell.

Two weeks ago I downloaded a TDSskiller that got rid of a rootkit virus and I also run malwarebytes. There is no MacAfee now but there was one last week. I use microsoft security essentials.

I am at the point of wondering if I should just reinstall Windows 7 on my computer. Have you ever had this same problem???

Edited by SweetTech, 17 May 2011 - 10:39 AM.
moved from malware forum to AII forum.--ST.

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#2 SweetTech


    Agent ST

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Posted 17 May 2011 - 10:40 AM


Did you try to do the instructions in this Support Article? Link: http://support.microsoft.com/kb/971058

If that doesn't work than there is a possibility that you are still infected.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Kindest Regards,

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image

The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.

#3 sathey


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Posted 17 May 2011 - 11:19 AM

Have you tried this support article http://support.microsoft.com/kb/883614. Sometimes the virus deletes the automated update service. You might want to try under run type regsvr32 jscript press enter then under run again type regsvr32 vbscript.

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