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Microsoft Optical Desktop 1000 Problems


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10 replies to this topic

#1 spawn2002

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Posted 04 January 2006 - 04:34 AM

Hi all.Got this keyboard for Xmas,installed fine.On reboot,kept getting error about "Intellitype has encountered an error.Send error report & restart the software."Cannot restart the software without getting the exact same error.This is a usb keyboard.Is it possible that the keyboard is giving the problem or is it purely software?All keys work,excepting some of the special keys.Mail,pictures etc.
TIA,
Paul.:thumbsup:

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#2 Salo

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Posted 04 January 2006 - 09:30 PM

Bad drivers, go to microsoft.com and find their keyboard section. After you of course uninstall the current drivers.

#3 spawn2002

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Posted 05 January 2006 - 12:07 AM

Thankyou very much Salo. :thumbsup: Will give it a try.

#4 spawn2002

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Posted 05 January 2006 - 02:46 AM

Bad drivers do not seem to be the problem.:thumbsup: D/loaded latest drivers & still no good.Media hotkey works,web/home works,mute works.My doc's,pictures,music,mail & messenger keys don't.

#5 spawn2002

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Posted 05 January 2006 - 02:53 AM

Still having nothing but trouble with this keyboard.:thumbsup: Below is the reply I gave to Salo,re his solution of bad drivers:
Bad drivers do not seem to be the problem.D/loaded latest drivers & still no good.Media hotkey works,web/home works,mute works.My doc's,pictures,music,mail & messenger keys don't.
On top of all this I still get the Intellitype error message.
TIA for any more solutions,
Paul.

#6 Rimmer

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Posted 05 January 2006 - 03:19 AM

You don't need to start a new topic to get additional help on this problem.

What software came with this keyboard? Drivers would allow the keyboard to be recognised as a keyboard but often you have to load some supplied software to define the speed keys. Was there any provided?

Check in Device Manager:
Go to Control Panel.
Double click the 'System' icon.
Click the Hardware tab.
Click the Device Manager button.
You will see a list of hardware devices recognised by your system.
Do any of them have a red or yellow symbol after the name?
If so look at the properties of the device indicated (by double clicking on it).

Tell us the name of the device and the message in 'Device Status' when you double-click it.

This assumes you have Windows XP?
:thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#7 spawn2002

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Posted 05 January 2006 - 03:42 AM

Sorry for that Rimmer.:thumbsup: IntelliType 5.2 is the supplied software.No devices have question marks etc.The keyboard & mouse are correctly recognised for what they are.The keyboard comes up in device manager as:
Microsoft USB Dual Receiver Wireless Keyboard(Intellitype Pro)
Device status:This device is working fine.
TIA for any help.:flowers:

Edited by spawn2002, 05 January 2006 - 03:51 AM.


#8 Rimmer

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Posted 05 January 2006 - 04:00 AM

You have only the USB connector plugged in? (Not the purple PS/2).

Have you tried using the keyboard/mouse using the old PS/2 connectors? Apparently they supply a green convertor to fit on the USB plug - then that goes in your mouse port and the purple PS/2 plugs in your keyboard port. What happens if you do it that way?

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#9 spawn2002

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Posted 05 January 2006 - 06:35 AM

Only the USB connector is plugged in.MS don't supply the PS/2 adaptor with this model either.:thumbsup: Was using a Labtec Wireless prior to this without any trouble.Thinking maybe it's the s/ware that is bogus.Typical of MS I suppose.;)
BTW near Sydney??I'm from Newcastle way.

#10 Rimmer

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Posted 05 January 2006 - 08:41 PM

I'm from Newcastle way.

Great to see another aussie on the site!

This keyboard is part of a wireless keyboard/mouse combo is it? That's what came up when I searched for "Microsoft Optical Desktop 1000".

I can only suggest a few things:

1. Download the drivers/software (again). Uninstall everything to do with the keyb & mouse and delete all entries in Device Manager for keyboards. Reboot and install it all again.

2. Try installing it on a different computer.

3. Check for updates for your motherboard drivers from the manufacturers website. Run Windows updates a well.

4. Take it back to the shop and get a replacement.

hth :thumbsup:

Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#11 spawn2002

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Posted 05 January 2006 - 09:38 PM

Thanks for the help & the welcome.Decided to take the last option.
Paul.




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