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XP Login falure


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8 replies to this topic

#1 madden

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Posted 16 May 2011 - 03:54 PM

This is a tough one! My daughter with limited Internet access Has a login problem after a Norton scan. Scan failed system rebooted and now she gets a login failure. ( keeps coming back to login screen) Sent her a disk w/ Norton recovery tool to try and correct the problem she removed 5 virus and restarted ending with the same result. its with not allow her to log in. At this point we would like to be able to #1 repair the problem and continue to run with the current windows install, #2 remove login with Window recovery tool and move important files to a USD device Reinstall windows xp pro. We have sent original system disks and service pk 3 update. This is a hard fix because she is half way around the world and very limited internet access SLOWWW!!.

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#2 Eyesee

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Posted 16 May 2011 - 04:01 PM

Hello and welcome to the forum!

Are you referring to the Windows login on the welcome screen?
In the beginning there was the command line.

#3 hamluis

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Posted 16 May 2011 - 04:01 PM

Well...the quick, sure resolution would be a clean install of Windows.

If connectivity and time are major considerations...I suggest that route.

As for moving files...I'd be careful about moving files from a system which may be infected with unknown malware.

Does she have access to a system that is uninfected?

I mean...it would be less difficult than counting on you to relay properly suggestions/ideas to the forum and your daughter.

Louis

Edited by hamluis, 16 May 2011 - 05:22 PM.


#4 madden

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Posted 16 May 2011 - 04:46 PM

Window login screen ( User Name Then Password)

#5 Eyesee

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Posted 16 May 2011 - 04:54 PM

Restart the system
Tap F8 continually right after the bios screen to acess the startup menu
Select safe mode
From the safe mode welcome screen select Administrator
Then go to control panel - user accounts and remove the password.
Restart normal mode & see if you can get into Windows
Recreate password if necessary.
In the beginning there was the command line.

#6 madden

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Posted 16 May 2011 - 04:58 PM

Can't access in safe mode either

#7 Eyesee

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Posted 16 May 2011 - 05:12 PM

Did you log in to the Admin account in safe mode?
In the beginning there was the command line.

#8 madden

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Posted 17 May 2011 - 12:58 PM

Yes didn't work, She has access to a clean computer, If she can run control console would that allow her to copy desktop files and my documnets to a usb drive?

#9 madden

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Posted 17 May 2011 - 05:26 PM

Hey dad,

Here is the message from the stafe mode start up...


A problem has been detected and windows has been shut down to prevent
damage to your computer.

If this is the first time you’ve seen this stop error screen, restart
your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard
drives or hard drive controllers. Check your hard drive to make sure
it is properly configured and terminated. Run CHKDSK /F to check for
hard drive corruption, and then restart your computer.

Technical information:
***STOP: 0x0000007B (0xF78A6524, 0xC0000034, 0x00000000, 0x00000000)




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